Job Description

Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the \xe2\x80\x9cApply\xe2\x80\x9d button to get started!

Amazing organizations don\'t just happen!

Vision, strategy and innovation come to life through execution.

Help create the future of our growing company, where our diverse talent and culture provide the competitive advantage to help Bill Gosling Outsourcing and its flock win big.

We are currently hiring Loan Verification Specialists to add to our Team.

Full Time Opportunities

Competitive Salary

Hybrid work environment (once a week in office)

All equipment will be provided by us

***First week training will be onsite

WHAT YOU WILL DO

As a Loan Verification Specialist, you will:

Manage inbound and outbound calls from customers regarding loan applications.

Assess the status of the customer\xe2\x80\x99s loan application and communicate next steps to them in an efficient and effective manner.

Review and process loan applications from submission to completion.

Obtain and evaluate information and documents for authenticity and accuracy.

Assess and calculate income utilizing income and tax documents.

Utilize multiple systems to capture customer interactions with precise notation.

Achieve monthly production goals while maintaining quality standards.

Strive to resolve the customer\'s request in one call while creating an exceptional experience for the customer.

Champion company core values and other company programs

Other duties as assigned

WHY WORK WITH US

$16.65/hour, plus bonus potential

Health & Dental Benefits available after an initial waiting period

Games room & lunch room (in office) and discounted Corporate GoodLife Memberships

Casual Dress Code

Amazing work culture where you can learn and grow

Hours of operation and availability \xe2\x80\x93 Sunday to Saturday from 8:00am to 8:00pm

Hybrid work environment (Once a week in office)

6 weeks Mandatory Training - Monday to Friday (***First one week of training will be in office )

ABOUT YOU

You enjoy talking to people on the phone, are empathetic, a good listener, and want to help others.

Have a desire to grow and drive your career forward.

Day to day you will be required to respond to customers on all inbound/outbound calls along with helping answer any questions or complaints.

1+ years of Customer Service experience in a call center environment.

1+ years of related experience (i.e. bank teller, loan processor)

WHO ARE WE

Bill Gosling Outsourcing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. With over 60 years in the call centre industry, we have the technology and resources to help our clients get their brand where it needs to be and grow their business.

We provide career opportunities in Customer Service & Collections, with various shifts and full time hours in our state-of-the-art call centre. We strive to create a fun, diverse, and engaging workplace which promotes both personal and professional growth.

Work Location- London

Located in: Citi Plaza

355 Wellington St Unit 225

London, Ontario

N6A 3N7

Head Office

16635 Yonge St., Unit 26 (at Mulock)

Newmarket, Ontario

L3X 1V6

CHECK US OUT FOR YOURSELF

Twitter & Instagram:

Facebook & Linked:

Website \xe2\x80\x93

Apply now or reach one of our Branch Recruiters at 1-888-372-5708 or by emailing us at

Bill Gosling Outsourcing is committed to ensuring equal access and participation for people with disabilities. People with disabilities will be treated in a way that allows them to maintain their dignity and independence.

We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario\xe2\x80\x99s accessibility laws. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Bill Gosling