Job Description

Report to

: Senior Manager of Business Division Vancouver and Director of Vancouver Region

Employment Type

: Contract / Full-Time Permanent

Location

: Vancouver, BC

Key Responsibilities

Loan Administration

Process daily loan transactions including drawdowns, repayments, repricing, and conversions.

Business Support

Maintain relationships with existing and prospective non-lending or low-risk clients, including trade finance clients. Cross-sell bank products and services. Process deposits and account transactions as needed.

Compliance

Assist with CRRs and ongoing reviews to meet AML/ATF and regulatory requirements. Coordinate with Compliance, Risk, and other departments to stay aligned with policies.

Office Administration

Respond to customer inquiries in person, by phone, and by email. Manage office/branch supply inventory. Assist with staff expense claims and departmental expense tracking. Prepare meeting minutes and support department events.

Other Duties

Perform tasks assigned by senior management. Ensure adherence to all internal policies and regulatory requirements (OSFI, FINTRAC, FCAC, CDIC, OPC, CRA). Support credit applications, renewals, and related documentation. Prepare routine reports (reminders, pipeline, projections, insurance/PPSA, weekly/monthly reports). Maintain and safeguard loan documents and securities (physical and digital). Assist with organizing and digitizing credit files in CGMS and Imaging systems.

Qualification

Post-secondary degree or certification in related field of study. At least 3-year loan and office administrative experience. Excellent interpersonal skills and willing to meet people. High standard of communication skills in oral and written English and Chinese. Pleasant manner in handling customers' inquiries and complaints. Courteous and cooperative attitude towards colleagues and work assigned. Complete knowledge of banking products. Effective working knowledge in computer software. Ability to work under pressure to meet deadlines and handle difficult situations. Good verbal and written communications skills in English. Proficiency in Chinese Mandarin and/or Cantonese is considered an asset.
Job Types: Full-time, Permanent, Fixed term contract

Benefits:

Company pension Dental care Disability insurance Employee assistance program Extended health care Life insurance Tuition reimbursement Vision care
Application question(s):

As required by the job, do you deliver services bilingually in English and/or Chinese to customers depending on their needs?
Education:

Bachelor's Degree (preferred)
Experience:

loan administrative work: 2 years (preferred)
Work Location: In person