Job Description

Working Hours

: It is anticipated that this role will be onsite 4 days per week with 1 day's remote per week. Hours will be 09:00 AM - 04:30 PM daily. This position is seasonal and (subject to Layoff) a works following the LINC school calendar. This Position is unionized.

Minimum qualifications:

Excellent oral and written communication skills in English and must speak Arabic. 2 years of practical work experience in a busy office environment delivering high-quality customer service in an administrative role; preferably within a non-profit setting Excellent interpersonal skills and the capability to communicate professionally, tactfully, and diplomatically to internal and external stakeholders. Demonstrated advanced digital literacy, computer, software, and troubleshooting skills. Experience using a Learning Management System. Administrative experience using an LMS is an asset. In-depth knowledge of MS Office 365 applications including Outlook, Word, Excel, Calendar, and OneDrive, and experience using databases. Experience using PowerPoint, SharePoint, and Visio is an asset. Experience supporting and troubleshooting with clients using technology to access remote services. Experience working with newcomers to Canada and a strong understanding of barriers to social and economic participation. Highly organized and flexible in order to accommodate changing priorities.

Ability to learn and utilize new processes quickly and accurately.

Ability to work under pressure in a fast-paced work setting and to meet deadlines. Able to make informed critical decisions independently without supervision. Strong organizational skills and attention to detail Possesses initiative and problem-solving ability.

Duties and Responsibilities

:

Collaborate in the daily LINC and LINC Learning Management System administration, operations, and training.

Perform a full range of administrative and client-facing duties including, but not limited to:

Administration and Operations

1. Orienting new and prospective LINC students to the language programs and services available at IWC.

2. Providing clients with appropriate referrals, assisting clients to bridge to various services of support within IWC and in the community.

3. Monitoring and maintaining waitlists and other tracking documents for new clients. 4. Following internal policies and procedures for enrolling learners in HARTs and Teams training and for monitoring enrollment and attendance.

5. Monitoring class enrollment and attendance daily and being responsible for addressing issues in a timely manner.

6. Performing data collection, input, and maintenance duties associated with the designated data portfolio: (1) iCARE/HARTs; (2) myIWC; (3) LINC LMS; and other spreadsheets as assigned. Generate reports upon request.

7. Providing administrative and client-facing support for all program evaluation and program development activities, such as surveys and needs assessments as requested. 8. Responding to in-person walk-in client requests in collaboration with the site team (e.g., LINC, Settlement Services) as required.

9. Participating in outreach and participant recruitment activities including information sessions, development of newsletters and social media posts as requested; and representing the LINC Team in the community and at stakeholder meetings as requested.

10. Informing the Language Instruction Programs Manager about student concerns and attendance issues and barriers in a timely manner. LMS Training and Support

11. Creating learner accounts in LMS and assigning learners to classes. Monitoring learner access as required. Maintaining associated files and spreadsheets. Removing accounts when needed.

12. Training all new LINC registrants in the full set of digital literacy and hardware skills required to access the LMS, training materials, and video conferencing apps required for full participation in the LINC program. This may include training in small groups or one-on-one, in-person, and/or via video conference.

13. Providing one-on-one technical support to learners, on an ongoing basis, through troubleshooting assistance on the phone or via video conference. As required, walk through processes with users for practice, equipping them to use the system independently.

14. Developing additional LMS training modules, FAQs, troubleshooting guides, and other resources for learners and staff to access independently for additional skills development.

15. Collaborating with the curriculum/teaching and technology teams to create and populate courses, to manage asset library, and to troubleshoot and resolve technical issues related to integration of course content.

16. Providing feedback on usage and fielding student feedback. Identifying and communicating opportunities to the Language Instruction Programs Manager about process and quality improvements. Other

17. Being knowledgeable about the position's responsibilities and liabilities under the Ontario Health and Safety Act (OHSA)

18. Observing the Health and Safety Policy.

19. Practicing proactive due diligence to mitigate, eliminate, and/or manage risks to your health and safety.

20. Reporting all health and safety concerns and incidents to your immediate supervisor.

21. Supporting the orientation, training, and supervision of program volunteers.

22. Informing the Executive Director of all occurrences or facts necessary to understand matters affecting the Centre or the people involved.

23. Performing other related duties as required.

IWC welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Types: Full-time, Seasonal

Pay: $25.95 per hour

Expected hours: 35 per week

Benefits:

Extended health care
Ability to commute/relocate:

Hamilton, ON: reliably commute or plan to relocate before starting work (preferred)
Experience:

relevant: 2 years (preferred)
Language:

Arabic (preferred)
Work Location: In person

Expected start date: 2025-11-17