Job Description

Responsibilities

Provide exceptional service and support to residents, ensuring prompt response to concerns and service requests. Lease available suites, maintain full occupancy, and process applications and lease agreements. Enforce lease terms, including rent collection, policy adherence, and issuing legal notices as required. Oversee daily building operations, including maintenance, cleaning, and adherence to company standards. Manage move-in/move-out procedures and ensure smooth transitions for residents. Support training and onboarding of on-site team members (e.g., assistants, cleaners, maintenance staff). Represent the company at Landlord and Tenant Board hearings when necessary. Perform other duties as required.

Education & Experience:

High School diploma or GED required. Minimum 2 years in customer service, property management, or related field. Experience in multi-residential properties is an asset. WHMIS, Fire Safety, and Building Inspection experience preferred. Knowledge of tenancy laws and resident rights is beneficial. Hands-on building maintenance experience (basic plumbing, electrical, carpentry, painting). Proficient with tools and computer systems (Microsoft Office, Yardi, email/internet).

Skills & Competencies:

Strong customer service orientation and professional communication. High integrity, discretion, and sound judgment. Ability to work independently and stay composed under pressure. Organized, proactive, and able to prioritize tasks under tight deadlines. Excellent problem-solving skills with a positive, team-oriented attitude. Must reside on-site and be available for rotating on-call shifts (evenings/weekends). English proficiency required; multilingualism is an asset.
Job Type: Full-time

Work Location: In person