Job Description

Job Summary

The Live-in Resident Manager is responsible for the day-to-day operations, upkeep, and cleanliness of the property. This role ensures that the building is safe, well-maintained, and welcoming for all residents, while also performing scheduled and as-needed cleaning duties in common areas.

Building Operations & Maintenance:

Conduct daily inspections of common areas, mechanical rooms, and grounds. Perform minor repairs (e.g., plumbing, electrical, HVAC filters, locks, lighting). Respond promptly to emergencies and tenant service requests. Report major maintenance issues to the Maintenance Manager and coordinate with contractors when required. Monitor building systems (boilers, pumps, elevators, fire safety equipment) and maintain logbooks.

Tenant Management:

Maintain positive and professional communication with tenants. Receive and log tenant maintenance requests and escalate when necessary. Monitor and enforce parking rules and regulations for residents, visitors, and contractors. Address unauthorized vehicles and report repeat violations to 311 (non-resident) or Property Manager. Assist residents with parking-related inquiries and resolve disputes as directed.

Administrative Tasks:

Maintaining accurate records of lease agreements and related documents. Preparing reports on vacancies, occupancy rates and lease renewals. Conduct comparative market analysis to determine rental rates. Utilizing property management software and CRM systems. Update daily activity report, leases, cancellations, transfers, renewals, etc.

Leasing Tasks:

Schedule and conduct property viewings with prospective tenants. Present units in a professional and welcoming manner, highlighting key features and benefits. Answer questions from prospective tenants regarding the property, lease terms, and building amenities. Ensure vacant units are clean, presentable, and ready for showings. Collect and relay prospective tenant information to the leasing/management office for follow-up. Coordinate with the leasing team to provide feedback from viewings. Maintain secure access to units during and after showings.

Vendor Management:

Provide access to contractors and service providers for scheduled and emergency work. Escort and supervise vendors while on-site to ensure compliance with building rules and safety protocols. Communicate scope of work and confirm vendor completion with Property Manager. Assist vendors by identifying maintenance issues and locating building systems (e.g., shut-off valves, electrical panels). Verify that vendor work areas are cleaned and restored to proper condition after service. Maintain log of vendor visits, work completed, and report any deficiencies.

Safety & Compliance:

Ensure fire exits, extinguishers, and safety systems are functioning and accessible. Conduct monthly safety checks and report findings. Follow health and safety protocols, including safe storage and handling of cleaning products.

Supervisory:

on-site cleaner maintenance technician

Qualifications:

Ability to use hand tools, power tools, and maintenance equipment safely.

Good troubleshooting and problem-solving skills.

Ability to work independently and travel between sites as needed.

Strong communication and customer service skills.

Proficient use of a computer (MS Office) and smart phone (Mandatory)

This position is a full-time residential resident manager role, Monday to Friday with evening and weekend work for on-call. You will be required to live on site carrying a cell phone 24 / 7 and responding to emergencies after hours as needed.

Total Compensation for this position includes an apartment and a competitive salary.

Thank you for your interest but only potential candidates will be contacted.

Job Types: Full-time, Permanent

Pay: $35,038.89-$76,776.25 per year

Benefits:

Casual dress Housing allowance On-site parking Paid time off
Work Location: In person