Job Description

LPN / RN, Live-In Client Services Manager - Atlantic Canada

Earth Angels Home Care is excited to announce the launch of our Live-In Care Program, a strategic initiative designed to bring around-the-clock, continuous care to clients across Atlantic Canada. This service is a major expansion of our mission to provide exceptional, personalized care that empowers individuals to live safely and comfortably in their own homes.


We are seeking a Licensed Practical Nurse (LPN) or Registered Nurse (RN) with proven leadership and home care expertise to take on the role of Live-In Client Services Manager. This dynamic and highly visible position will be pivotal in building and managing our Live-In program from the ground up. The successful candidate will drive operational excellence, lead a dedicated team of caregivers, and ensure every Live-In client receives world-class care tailored to their unique needs.


This role will require frequent weekly travel throughout Nova Scotia and other parts of Atlantic Canada to conduct in-home assessments, meet with clients and families, and provide hands-on support to caregivers and branch teams. If you are a strategic thinker with a compassionate heart and a drive to innovate in the home care industry, this is a rare opportunity to make a meaningful impact at a leadership level.

Position Summary

The Live-In Client Services Manager serves as the central leader for all aspects of our Live-In program, blending clinical expertise with operational leadership. You will personally conduct all in-home assessments for Live-In clients, developing comprehensive, customized care plans to ensure safety, dignity, and optimal quality of life.


This position demands a proactive, client-focused leader who can balance strategic program development with direct, hands-on involvement in client care. You will act as the primary liaison between clients, families, caregivers, and internal teams, ensuring seamless communication and exceptional service delivery. Your work will be instrumental in positioning Earth Angels Home Care as the premier provider of Live-In services in Atlantic Canada.

Key Responsibilities

Strategic Development & Operational Oversight

Lead the design, launch, and ongoing refinement of the Live-In Care Program, including protocols, SOPs, and best practices to ensure consistency and quality across the region. Build scalable systems for client intake, caregiver scheduling, care plan management, and real-time communication tailored to Live-In services. Continuously monitor and evaluate service delivery, identifying trends, addressing challenges, and implementing proactive improvements. Collaborate with regional leadership to integrate the Live-In program into broader organizational operations and growth strategies. Stay current with emerging home care trends, industry benchmarks, and evolving client needs to maintain a competitive edge.

In-Home Assessments & Care Planning

Conduct comprehensive in-home assessments for all prospective and active Live-In clients to evaluate care needs, safety considerations, and personal preferences. Develop detailed, individualized care plans that align with clinical standards, client goals, and family expectations. Reassess client needs regularly and adjust care plans as health conditions or circumstances change. Provide clinical guidance to caregivers and families to ensure care is delivered safely and effectively. Act as the clinical face of the program, offering expertise and reassurance to clients and families during critical decision-making moments.

Talent Acquisition & Caregiver Management

Recruit, screen, and onboard highly qualified Live-In caregivers who align with Earth Angels' values of compassion, professionalism, and excellence. Implement ongoing professional development programs to elevate caregiver skills and career growth. Develop a robust performance management system that ensures caregivers are accountable, supported, and motivated. Utilize advanced caregiver-client matching strategies to create harmonious and effective Live-In care relationships.

Client Relations & Advocacy

Build deep, trust-based relationships with Live-In clients and their families to ensure satisfaction and peace of mind. Serve as the primary point of contact for all client concerns, resolving issues promptly and empathetically. Champion the voice of the client, advocating for their preferences, dignity, and independence. Provide regular updates to families, offering transparency and reassurance about care delivery and progress.

Quality Assurance & Compliance

Maintain strict compliance with provincial and federal regulations, licensing requirements, and internal policies governing Live-In services. Conduct regular audits and quality checks, using data and feedback to drive continuous improvement. Ensure accurate documentation of all assessments, care plans, progress notes, and client communications to meet both regulatory and organizational standards. Promote a culture of safety, accountability, and excellence across all program activities.

Client Retention, Growth & Community Engagement

Monitor client satisfaction using surveys, feedback sessions, and one-on-one conversations, implementing strategies to enhance retention. Actively network within the community to build referral partnerships and raise awareness about Live-In services. Represent Earth Angels Home Care at professional events, conferences, and community outreach initiatives.

Travel & Provincial Leadership

Travel weekly across the province to conduct client assessments, support caregivers, and oversee program implementation. Provide hands-on leadership to branch teams, ensuring consistent application of Live-In standards and operational excellence. Serve as a regional ambassador, fostering collaboration between branches and aligning provincial operations.

General Support & Leadership

Work closely with the Regional Director and other senior leaders to support the organization's overall strategic objectives. Take on additional projects and responsibilities as needed to ensure the success of the Live-In program.

Qualifications

Licensed Practical Nurse (LPN) or Registered Nurse (RN) designation in good standing. Bachelor's degree in nursing, healthcare administration, business management, or related field (preferred but not required). Minimum of 5 years of progressive management experience in healthcare, home care, or client services. Proven leadership experience overseeing care teams and client services operations. Deep understanding of home care regulations, standards, and best practices in Atlantic Canada. Strong operational acumen with the ability to design scalable systems and processes. Exceptional communication, interpersonal, and relationship-building skills. Adept at managing complex situations with sensitivity and professionalism. Proficiency in technology platforms for scheduling, reporting, and care management. Valid driver's license and reliable transportation for frequent weekly travel across the province. A passion for making a meaningful difference in the lives of clients and their families.

Why Join Earth Angels Home Care

Play a pioneering leadership role in launching and growing a new province-wide program. Be part of a mission-driven organization committed to compassionate, client-centered care. Work in a collaborative environment with opportunities for career advancement. Competitive compensation package, travel allowances, and ongoing professional development. The chance to directly impact the quality of life for clients and their families.

Benefits

Health, dental, and vision insurance Extended health care coverage Life insurance Employee assistance program Wellness program

Disclaimer

This job description outlines the core responsibilities and expectations of the Live-In Client Services Manager role. Duties may evolve based on the changing needs of the organization and clients. The employer reserves the right to modify or add to these responsibilities at its discretion.