Job Description

We are seeking a dedicated and customer-focused Light Duty Operator to join our team at Astro Towing.



Safety, well-being, and community support are at the core of everything we do. The Light Duty Operator provides roadside assistance and towing services in a safe, professional, and timely manner while delivering exceptional customer service. This includes conducting pre-trip inspections, communicating with dispatch, assessing and securing vehicles, processing payments, and maintaining company equipment. Success in this position requires strong problem-solving skills, a calm demeanor under pressure, mechanical aptitude, and a commitment to safety and professionalism.



We operate 24 hours a day, 7 days a week, and are looking for someone to join our rotational shifts which include a combination of days, evenings, overnights, weekends, and on-call responsibilities.

Key Duties and Responsibilities

Provide roadside assistance and towing services in a safe, professional, timely and supportive manner. Conduct self in a polite and considerate manner in all interactions with customers, dispatchers, and others. Complete pre-trip inspections prior to each shift. Communicate with dispatch via towing application to indicate status and availability. Inspect customer vehicles and any equipment prior to performing services for physical damage; take pictures and complete vehicle inspections as appropriate. Enter accurate charges and apply payments for services rendered via the towing application for invoicing purposes. Collect payments from customers via point-of-sale machine. Complete paperwork as necessary to fulfill customer requirements. Comply with all company directions, policies, rules, regulations, and practices, including those of any "service club" and when entering the property of a third party. Abide by municipal, provincial, and federal laws and regulations, and maintain a clean driving record. Maintain company vehicles and any equipment by providing all routine maintenance including washing, topping up fluid levels, and keeping the interior clean and tidy; and ensure that general maintenance such as oil changes and repairs are completed as necessary. Immediately notify the company of any damage, operational failure or signs of operational failure concerning the company vehicle and any equipment. Maintain personal appearance and uniforms in compliance with company policies and practices. Attend meetings as requested for job and safety information. Attend training and achieve professional certification as directed by management. Assist in keeping the storage compound clean and orderly and adhere to procedures when dropping off or picking up. Perform other job-related duties as requested.

Competencies Required

Must hold and maintain a Saskatchewan Class 5 driver's license. Friendly attitude with a strong focus on customer service. Mechanical aptitude with a passion for automobiles. Ability to solve problems by analyzing situations and applying critical thinking skills. Neat and tidy in appearance. Comfort using various web and phone applications. Willingness and ability to stay calm under pressure and manage high-stress situations. Ability to diffuse and resolve conflict in a professional manner. Self-starter mindset and ability to work independently with minimal supervision.




This role is ideal for someone who thrives in a fast-paced environment, enjoys working independently, and takes pride in helping others during stressful situations.



If you have the skills and mindset to provide top-notch roadside assistance while upholding safety and customer service standards, we encourage you to apply. Please note that an acceptable criminal record check is a requirement for this position. As a safety-sensitive position, it also requires clear pre-employment and ongoing random drug (including marijuana) and alcohol testing.



Visit www.astrotowing.ca to learn more about us!