Job Description

General Information

LifeHouse is a 24-hour-per-day/7-day-per-week emergency shelter for women, trans and non-binary individuals and children, needing safe and secure housing. The shelter offers temporary, short-term housing; support and information; comprehensive case management, and referrals to other community agencies and services.

Responsibilities and Accountability:

A Shelter Worker has the responsibility of working cooperatively with other staff to help create and maintain a safe and supportive environment for women and children aimed at promoting and maintaining the mission, mandate, vision, values, and policies of LifeHouse and the individuals it supports. Maintain and promote the well-being, uniqueness, and independence of each resident of LifeHouse. Provide a safe, non-judgmental, and empowering environment to residents of LifeHouse by listening to women and exhibiting sensitivity and concern when interacting with the residents.
oProvide a supportive environment for women who are experiencing crisis in the areas of mental health, addictions, and other areas of family crisis.

Maintain strict confidentiality of residents' names and individuals who utilize LifeHouse services. Develop, implement, and follow the Individual Service Plan (ISP) developed through the Case Management Process, by providing LifeHouse residents with supportive and helpful interventions. Assist LifeHouse residents of daily living including, but not limited, to arranging appointment, transportation, accessing community outreach services, and financial support as needed. Maintain safety and security by monitoring all aspects of the LifeHouse Policies and Procedures. Ensure the safety of the transitional housing and emergency shelter by completing security checks. Provide the LifeHouse Coordinator with information on potential problems and assist in development of solutions and/or innovative approaches to problems. Provides shelter residents with information, advocacy, and resources. Supervise and assist in the daily functions of the shelter, including meal preparation, chores, and work with residents to maintain a neat and clean environment. Assist residents of LifeHouse in orienting to communal living. May be required to stay and cover following shift in case of emergency, inclement weather, if next shift relief does not report to work and if unable to find coverage. Required to work evenings and/or weekends as directed by LifeHouse Coordinator.

Administration

Providing and maintaining adequate resident records and reports Document crisis calls, intakes, evaluations, discharge, and other significant events. Enter end of shift report in logbook/HIFIS for coworker and supervisor review and follow up. Notify LifeHouse Coordinator of unusual cases, irregularities, accidents, illnesses and required repairs. Attend regular staff meetings as required. Other duties and responsibilities as required/assigned.

Other Responsibilities

Keep informed of key government programs for eligibility and benefit of LifeHouse residents. Interact with government department staff and other community agencies on behalf of LifeHouse residents. Develop and maintain a positive interaction with community agencies for the benefit of residents and LifeHouse. Participate in committee work as assigned/required.

Position Specification

Bachelor's degree in social science or a community college diploma in social services or an equivalent acceptable to the employer. Knowledge of case management procedures and Individual Service Plan development for guests.

Experience

At least two years' experience in the social service field.

Skills and Knowledge

Valid Driver's License. Valid CPR and First Aid Certificate. Comprehensive knowledge of community resources, programs and services. Ability to use numerous computer programs. Excellent verbal and written communication. Knowledge of the dynamics and the impact of violence on women and children Ability to organize information on community resources and relate same to other staff members, LifeHouse guests, and the public. Ability to work overnight shift. Demonstrate organizational skills and abilities. Demonstrate initiative. Ability to work independently and as a member of a team. Ability to deal effectively with difficult situations in a calm and objective manner. Exercise responsible judgment. Possess critical thinking and decision-making skills. Ability to multi-task.

This is a non-unionized position

Job Type: Casual

Pay: $22.79 per hour

Work Location: In person