Job Description

:
Essential Job Functions:

• Execute business process transactions, focusing on accuracy and adherence to procedures
• Performs complex standard and non-standard processing and quality tasks in support of outsourced services within a specific industry and functional area
• Demonstrates knowledge and skills in a variety of assigned work processes
• Collaborate with senior analysts and managers
• Participate in process improvement projects and data analysis
• Assist in identifying process bottlenecks and quality assurance
• Ensure compliance with established standards and procedures
• Support senior analysts in analyzing data trends and reporting
• May assist in updating and maintaining process documentation
• Work with the team to meet performance targets and quality standards

What we are looking for:

• Fully bilingual French/English professional speaking and writing skills are mandatory

• High school diploma or G.E.D. is mandatory
• Life insurance / New Business experience is mandatory

• Strong attention to detail and accuracy with ability to multitask
• Excellent organizational and time-management skills
• Ability to thrive in a high-volume environment

• Strong communication skills
• Strong personal computer and business solutions software skills
• Strong organization and time management skills
• Good problem-solving skills
• Ability to multi-task
• Ability to work independently and as part of a team
• Ability to assess clients' business and identify improvement opportunities
• Positive, customer service-oriented attitude with a commitment to offer superior service
• Good knowledge of MS Office product suite

Work Environment:

• Laptop, docking station, monitors, headset will be provided
• Schedule: Monday - Friday, 9am to 5:30pm EST. May require shift work
• OT may be available according to business needs
• All applicants must be legally authorized to work in Canada without requiring sponsorship now or in the future

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.
In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail .
Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available .

Skills Required