Job Description

Discover

The Opportunity

Moncton, NB



Insurance

Entry Level

Full-time

$42,000 - $52,000 / year

Benefits:

Health Insurance



Dental Insurance



Paid Time Off



Flexible Work



Retirement Plans



Life Insurance



Disability Insurance



Employee Assistance Program



Wellness Programs



Assumption Life is seeking a qualified Life and Disability Claims Technician to join its Group Insurance team. The person in this position is responsible for performing various administrative tasks in order to provide support to case managers and rehabilitation counsellors. This person is also responsible for the payment of death and disability claims while respecting the established guidelines and process. This role is responsible for answering requests received by phone or email and forwarding them to the respective individuals.



This person must be able to manage several different administrative tasks while maintaining a good sense of prioritization.



What you'll do

Responsibilities

Generate life and disability insurance benefits by check or direct deposit

Open a new claim:

add information from the completed form into the software,follow up on missing documents and correspond with clients, employers, doctorsand others

Provide exceptional customer service and empathetic approach:

respond tocustomer inquiries by phone and email, follow up on pending claims, review andsend correspondence

Prepare various monthly reports for payment completion, rehabilitation,terminations, invoices, etc.

Participate in the continuous improvement process of the department's procedures

Complete, at the request of the supervisor, all other related administrative tasks

What you'll need

Qualifications

Bilingual - French and English - good written and oral communication;

Minimum of 2 years' experience in the related field or other;

A post-secondary degree in office administration or management or relevant field;

Ability to work under pressure and multi-task while maintaining an analytical mind;

Strong mathematical skills to be able to perform various calculations;

Must demonstrate good interpersonal skills, empathy and tact in order to establishpositive relationships with internal and external clients and service providers;

Good knowledge of the Microsoft Office Suite (Outlook, Word and Excel) in order tobe able to perform daily work;

Knowledge of medical terminology/service as well as knowledge of groupinsurance products is an asset in order to have a good understanding of disabilityfiles.



If this challenge matches your career aspirations and you would like to play a key role in the exciting development of our company, please apply no later than August 4, 2025.



We're looking for

Core Skills

Communication Skills Attention to detail Decision making Analytical

A little bit about us

Assumption Life



At Assumption Life, we value the development of our employees in diversified and inclusive work teams that foster creative thinking and innovation.



Assumption Life is deeply committed to its community's development



Founded in 1903 in Massachusetts, Assumption Life is the result of a group of people who want to take their destiny into their own hands. Their goal was simple: to ensure the prosperity of Acadian families in New England. Since its inception, Assumption Life has continued to making difference beyond the borders of l'Acadie for all families across Canada. Our Company, which began as a great idea 122 years ago, is now one of the largest mutual life insurance and financial services companies in Canada. Today, this culture of generosity and commitment is demonstrated by our employees. Whether it is helping out at special events, raising funds for charities or, helping people in need, Assumption Life employees are very committed to their community and are always ready to help.



An employer of choice



We ensure competitive salaries, as well as performance-based bonuses, generous benefits and flexibility in our policies and practices to respond to the needs of our employees.



Assumption Life is committed to creating a diverse environment and is proud to be an equal opportunity employer. We extend employment regardless of race, color, ancestry, religion, sex, national or ethnic origin, sexual orientation, age, citizenship, marital status, family status, genetic characteristics, disability, gender identity or gender expression, status of a pardoned person, social condition or political activity. If you have a disability or special need that requires accommodation for an interview, please let us know by emailing ressources.humaines@assomption.ca



Are you interested?

Work With Us

The chance to be part of a dynamic, high-performance team that adheres to the following ethical values: leadership, collaboration, trust and commitment;

Opportunities for training and development;

A comprehensive benefits package including competitive salary, bonus, pension and benefits;

A dynamic downtown Moncton location;

A paid volunteer day;

Time off to care for family members and pets.