Job Description

Posted

:

Thursday October 23, 2025

Closing:

Sunday November

9

,

2025,

at 11:59 p.m.

Pacific Time

Location:

Victoria, BC

Term:

Full Time, 18 month

t

emporary

term, unionized (BCGEU) position

Salary Range:

$

58,279.17 - $66,127.14

annually.

(Starting salary of $58,279.17)

Hybrid:

Minimum two days per week (Wednesday & Thursday) attendance

required

in the office

.

Consumer Protection BCis looking for

a

temporary

Licensing & Information

Officer

to join our team!

If you are interested in the role, review the

complete job description

and

apply online

by uploading your resume and

answering

a few questions within our online application portal.

A day in the life:

Today is an 'in office day' so you enter our Victoria office, grab a cup of coffee and have a quick chat with your colleagues before settling in for a new day of meaningful work. Looking at your Outlook calendar, today you will be responding to consumers who are experiencing a variety of issues with businesses in BC. You will be collecting information, creating complaint files, and referring to other organizations to try and help consumers resolve their complaints. Next you have a morning meeting with your Licensing and Information Services team to discuss the new online licensing platform.

At lunch, you join your co-workers for a potluck in the lunchroom. Later this afternoon, you're scheduled to renew debt collector licences and review their new applications. In between your scheduled meetings, you're responding to licensee emails, following up on complaints, and processing payments. Towards the end of the day, you make a note to follow-up with the Business Practices team about a licensee who has not submitted their annual financial statements.

As you close your laptop, you're grateful that a day in the life of a Licensing and Information Officer is never the same as the day before. Being involved in projects that require you to obtain, review and process specific information is of a great value to our organization. You appreciate the ability to be involved with other departments and the opportunity to learn something new every single day.

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Who you are:

A

team player

and excellent communicator

, with

a

positive attitude and a

desire to work co

operatively

with others

to achieve group and organizational goals

A true service provider focused on

identifying

and serving the needs of

client

s

,

with a willingness to adapt to and work effectively within a variety of diverse situations and groups or individuals

with

in a high volume, repetitive and demanding

front-line

atmosphere

A d

etailed-oriented employee, with excellent skills in

standard

Office 365

computer

applications and information systems

What you will be doing:

P

roviding information and

assistance

to consumers and businesses

as the first point of contact

for Consumer Protection BC

Receiving

,

processing

and making decisions on

whether or not

to approve

licensing and registration applications

Contacting applicants to obtain missing and further information and searching databases to obtain current information on the status of the applicant's business

Calculating and collecting applicable fees and reconciling financial account information, and preparing and

maintaining

electronic files of documents and correspondence

Working independently and as part of a team to carry out administrative projects and increas

e

efficienc

ies

We are looking for

people who have:

Completion of postsecondary training in a related field

and/or

five years clerical/administrative support experience and/or a combination of formal training and experience

.

Experience in handling difficult customers or conflict situations

.

Experience receiving,

evaluating

and processing license or registration applications (or similar) and providing information to clients

.

Experience providing web-based technical administrative support.

Experience analyzing,

interpreting

and applying legislation preferred.

The application process:

The full application process will take

approximately four

to six weeks to complete.

Steps in the application process include application screening, telephone interview,

written assignment,

in-person interview, CEO interview, professional

references, and a criminal record check (post offer).

We do not accept applications by email. We do not consider incomplete applications (those without cover letters, resumes and/or written responses to pre-screening questions).

Are we a good fit for each other?

We want to help you decide if we are a good fit for one another.

More information about Consumer Protection BC's business and structure, including annual reports, business plans, audited financial statements and governance-related materials, may be viewed at

www.consumerprotectionbc.ca

.

Accessibility

Do you need accommodation during the interview process? Please read

our

information about requesting an accommodation

.

Questions?

If you have any questions, please email us at

careers@consumerprotectionbc.ca

.

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