Job Description

Job Purpose

We are expanding our team and looking for a Licensed Automotive Technician to provide automotive services such as inspections, repairs, maintenance, and installations in an efficient, safe, and timely manner in accordance with Ford's quality and time standards. Conforms to Ford and the dealership's safety and environmental programs and practices. Drivability, suspensions, alignments, steering, heating and air conditioning, basic and ABS brakes, and diesel and exhaust systems are among the automotive services offered.

Job Details

Road tests vehicles to ensure repairs are completed properly. Suggest additional work that is needed to the Service Advisor or Shop Foreman so the customer may be notified. Completes service and repair assignments correctly, to pass quality inspections or test drives. Collects all necessary information before requesting parts (e.g. model and year). Maintains sufficient personally owned tools; keeps tools in good working order. Notifies Shop Foreman and Service Advisor if delays are expected. Maintains cleanliness of the customer's vehicle. Submits all claims promptly. Promotes a productive working relationship with others. Actively listens to concerns; acts to respond to others' needs. Provides a clear and legible record of service completed for both customer and dealership use. Assist Service Advisors, if necessary, to explain completed repairs to a customer. Assist other Technicians and Apprentices when needed. Listens to and supports new ideas and approaches; adapts to change quickly. Completes repair orders within specified time frame and alerts appropriate personnel if delayed. Coordinates with the Parts Department to ensure parts are available to complete repair. Performs factory warranty repairs according to established procedures. Follow all hazardous waste and safety regulations. Utilizes Ford-provided technical assistance (e.g. Technical Hotline, OASIS, WDS, IDS, etc.) Stays up to date on the latest technical services through training, bulletins, campaigns, etc.) Stays up to date with all health and safety training (e.g. WHMIS) Acquires necessary training as required, both on and off-site Uses diagnostic procedure to identify the symptoms of the problem, the conditions under which they occur, the OASIS symptom codes that are appropriate for the symptoms listed as well as how often the symptoms occur. Maintains composure when faced with multiple demands. Successfully performs overlapping tasks.

Specific Skills

Strong customer service skills Ability to work cohesively in a team environment Ability to handle pressure Able to plan and prioritize multiple jobs at once. Strong problem-solving skills, must be able to examine information from different sources to formulate a solution Basic math and computer skills Basic knowledge of performing estimates

Education & Experience

College diploma in an automotive program is required Provincially licensed as an Automotive Service Technician by the Ontario College of Trades Valid G Class Driver's License

Special Conditions

Ability to stand for long periods Ability to lift to 20 pounds.

Using hand and/or power tools consistent with industry standards