Job Description

Customer Experience

Part-Time Contract Position:

Days, evenings, and weekend availability required; up to 24 hours per week for approximately 11 months

Unionized Position

Who we are

Kitchener Public Library welcomes our community to engaging spaces where people connect, ideas flourish and lives are transformed. Our values are a reflection of who we are and what we strive for as a library.
The principles of equity, inclusion and belonging are present in all that we do. Everything from our spaces to our services is designed to value diversity, foster belonging and respect individual needs.

What we offer

Comprehensive benefits Reliable pension Learning and development Innovative culture Paid time-off

What you will do

The Library Services Assistant provides a high level of customer service for all members of the community. This position is responsible for delivering reference, readers' advisory, and technology support services, and services related to the circulation of materials. The position holder also performs a variety of duties in support of public service delivery.

In this role you will:

Connect customers to information, including community, and internal resources Ensure smooth customer access to borrower services through membership registration, check in and out and renewing library materials, explaining policies and procedures and granting exceptions when appropriate, and the effective resolution of standard customer account issues and conversations Provide basic instruction to customers on the use of the library catalogue, print and electronic resources, public computer workstations, and printing and photocopying services Assist in the promotion of library initiatives and community events through material displays and poster boards Assist in the facilitation of select programming activities, in coordination with the Programming Outcomes team

What you bring

Post-secondary diploma in a relevant field of study 6-12 months of library or customer service experience Good written communication skills, including the ability to assess customer needs, listen, respond, and/or refer as required Ability to work in a team setting as well as independently Basic to intermediate technology skills with the ability to learn new technologies

How to apply

If you are interested in this position, please send your resume and application form to Human Resources via

resumes@kpl.org

by

Friday, December 19, 2025

.

Please quote

Library Services Assistant, Central Library (Part-Time Contract)

in the subject line. To print a copy of our application form, go to

kpl.org/jobs

.

We encourage applications from candidates who reflect the diversity of the Kitchener community. Kitchener Public Library is committed to employment equity and creating a workplace that reflects the values of inclusion and accessibility.

Accommodations are available throughout the recruitment process upon request.

Job Types: Part-time, Fixed term contract
Contract length: 11 months

Pay: $26.74-$31.28 per hour

Expected hours: No more than 24 per week

Work Location: In person