Job Description

Staff - Union

Job Category BCGEU Okanagan Support Staff

Job Profile BCGEU OK Salaried - Library Technician I

Job Title Library Services Assistant

Department UBCO | Library Services Staff | Library Services

Compensation Range $3,844.00 - $4,407.00 CAD Monthly

Posting End Date August 27, 2023

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date Jul 31, 2024

Schedule will be based on operational need, and may include evening and weekend shifts.

UBC Okanagan Library Hours:

May 1 \xe2\x80\x93 August 31

Monday \xe2\x80\x93 Thursday: 8 am - 8 pm

Friday: 8 am - 6 pm

Saturday-Sunday: 10 am - 6 pm

September 1 \xe2\x80\x93 April 30

Monday \xe2\x80\x93 Friday: 7 am - 10pm

Saturday \xe2\x80\x93 Sunday: 10 am - 10 pm

Closed All Statutory Holidays except Easter weekend.

Summary

This position is responsible for answering circulation, directional and reference questions at the Service Desk; referring to a librarian those reference questions which are complex or which require group instruction. Will assist with project work as requested by coordinators and librarians.

Works with other members of the UBCO Library staff and the public; participates in team activities such as meetings, trainings and skills-building events.

Organizational Status

This position works under the supervision of the Library Services Coordinator and reports to the Manager, Library Services.

Work Performed

1. Performs Service Desk functions by:

- Providing library assistance at the Service Desk.
- Creating a positive and welcoming customer service environment for all library patrons.
- Answering reference questions using UBC Okanagan Library resources including the catalogue, online databases and electronic resources; referring questions to subject specialists and/or other campus departments, as appropriate.
- Answering questions concerning library resources and services; providing assistance to patrons using library resources and technology.
- Explaining library policies and procedures to patrons; reporting problems to designated individuals or departments.
- Providing circulation services, such as charging, renewing and discharging items.
- Creating and updating patron records, accounts and item records, including the creation of brief item records and barcode maintenance.
- Opening and closing the Library.
- Accepting fine payments, including processing debit transactions.
- Shelving library material and assisting with ongoing stacks maintenance.
- Assisting librarians with orientation or instructional sessions; preparing support or instructional materials for students and faculty as directed; completing reference projects as assigned.
- Participating in team meetings, including ongoing training sessions.

2. Assists with Library Projects by:

- Assisting with background research to support development of new library services and initiatives.
- Participating in evaluations of resources on trial and providing feedback on these items.
- Providing support for processes and procedures on collections, including donations, deselection, and inventories.
- Compiling statistics on a variety of library services including collections, public service instruction, etc.
- Assisting with processing reserves, interlibrary loans, document delivery, and media booking tasks as necessary.

3. Performs other duties or projects as assigned.

Consequence of Error/Judgement

Decisions where clear procedures are not available will be directed to the Library Services Coordinator. Errors in judgment or ineffective communication relating to services offered at the Service Desk have limited effect on library operations.

Supervision Received

The incumbent is supervised by the Library Services Coordinator and the Manager, Library Services.

Supervision Given

This position does not supervise staff.

Qualifications

- Completion of a two-year Library Technician Diploma or equivalent.

- Minimum one (1) years recent experience in an academic library environment, or an equivalent combination of education or experience may be considered.

- Excellent customer service delivery skills are required.

- Computer experience and effective keyboarding skills are required.
- Experience using standard workplace software such as MS Word, Excel, and database applications is required.

- Effective at multi-tasking, organization and attention to detail.

- Knowledge of library policies and procedures is an asset.
- Knowledge of using an integrated library system is an asset.
- Ability to communicate effectively verbally and in writing.
- Ability to deal with a diversity of people in a calm, courteous, and effective manner.
- Ability to prioritize work and meet deadlines, and work in a team environment.
- Ability to exercise tact, courtesy, discretion and sound judgment.
- Ability to apply previously learned concepts to new situations and/or technology.
- Ability to follow and carry out instructions.
- Ability to work independently, as part of a team, and under limited supervision.
- Ability to operate the normal range of library equipment.

- Ability to work flexible hours, including evenings and weekends.

University of British Columbia