Job Description

Competition Number

P16752

Posting Title

Library Client Service Associate (0.25 FTE) Saskatoon

Classification

Band 2

Location

Saskatchewan Polytechnic Saskatoon Campus

Other Location(s)

Saskatchewan Polytechnic Saskatoon Campus

Building

Saskatoon Campus, Idylwyld Dr.

Other Building

Date Posted

06/23/2025

Closing Date

07/02/2025

JIQ #

032

Start Date

09/01/2025

End Date

06/26/2026

Open Until Filled

No

Ongoing

No

Category of work

Part Time

Bargaining Unit

Professional Services

Hours of Work

Regulated 36 hours (modified)

Salary Range

$18.97 to $22.67 hourly

Temporary Market Stipend

Incumbent

Total Assigned days (AC) / Total Hours per biweekly pay

18 hours per pay period - daytime availability required for hours.



There are no hours during the Christmas break

Posting Status

Open

Saskatchewan Polytechnic considers the diversity of our workforce to be one our leading strengths and greatest assets. Our employee diversity enhances our ability to meet the needs of an increasingly diverse student population. Currently, approximately 20% of our students are Indigenous. A continued emphasis on the development of a representative workforce is one of Sask Polytech's strategic priorities and, as an organization, we are making significant efforts to attract and retain Indigenous employees.

Job Duties/Qualifications, Skills and Abilities(QSA)

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Job Duties

Job Duties

1. Greet and welcome everyone to the library

2. Provide proactive client-focused service by anticipating client needs and by ensuring the highest standards of client service are met to create a welcoming environment

3. Maintains client relationships by responding to basic library reference help and documenting action

4. Proactively prepares for customer inquiries by studying products, services and customer service processes

5. Assists clients in signing materials in and out

6. Show clients how to use technology throughout the library

7. Assists with events and tours under the direction of a supervisor according to established standardized event/program guidelines

8. Shelving, sorting, and processing materials

9. Maintaining attractive, welcoming, and inviting library spaces (I.e., tidying and cleaning)

10. Refer students to library resources to meet their needs

11. Provide technical assistance with library equipment and technology

12. Take payments for library fine and fees

13. Provide assistance with tracking and updating library usage data

14. Assist with client's lab/study room bookings

15. Handling cash.

16. Provide basic clerical support


QUALIFICATIONS, SKILLS, ABILITIES AND EXPERIENCE

Specific Accountabilities

Duties

Required Qualifications, Skills and Abilities (QSA)

1. Completion of Grade 12 supplemented with training or experience in technology.
2. Minimum six (6) months' experience in a customer service environment.
3. Effective communication skills (written and oral).
4. Effective interpersonal skills.
5. Ability to work alone and part of a team.
6. Effective organizational skills including time management and attention to detail.
7. Basic knowledge with the following applications: MS Office (Word and Excel), Zoom, as well as the use of the internet.
8. Basic working knowledge of computers and related office equipment.
9. Basic knowledge of automated system software (client databases, inventory, etc.).
10. Basic understanding of point-of-sale operation and handling cash.
11. Ability to stand for extended periods of time.
12. Demonstrates valuing diversity.

Desired QSA