Job Description

Position Information

Position Title

Library Assistant, Service Desk

Position Summary

The Library Assistant, Service Desk is part of a larger team of service providers in the library that delivers welcoming, responsive and proactive library service, both in person and virtually, to RDP students, faculty, staff and the Central Alberta community.

Under the direction of the Library Coordinator, the Library Assistant, Service Desk, is responsible for providing a variety of responsive services to RDP students, faculty, staff, and members of the public. The incumbent's main responsibilities include: the provision of patron and membership services, reference support, technology support and troubleshooting, and materials handling and collection maintenance support.

This position exists in a cross-trained learner-centered environment which provides resources, technology and support for creation, collaboration and lifelong learning. The integrated service model requires all employees to maintain the necessary skills to facilitate access to services, direct enquiries appropriately and engage students and other library patrons in their learning.

Library employees are committed to the library's vision and teaching at the desk (TATD) philosophy, intellectual freedom and other key principles of librarianship, including upholding and modelling the Canadian Federation of Library Associations position statements on Intellectual Freedom and Diversity and Inclusion.

Position Responsibilities

Responsibilities of the Library Assistant include:Deliver consistent, student and customer-focused Circulation & Patron Services to ensure these services meet the highest quality standards and adhere to RDP policies and Library procedures. Provide responsive and timely technology support and troubleshooting to contribute to the success of students and other library users and facilitate access to and use of library and RDP resources. Utilize the Teaching at the Desk Philosophy (TATD) to provide reference services and promote the development of digital and information literacy skills to empower students and other patrons to become independent and critical information seekers and consumers. Provide materials handling and collections maintenance to develop a broader knowledge of the RDP collections and connect collections with students and other library users in a timely fashion. Contribute to individual and Divisional success so we are nimble and adapt to evolving technologies and trends and the changing needs of students and other library users.

Required Qualifications

Education: Completion of an Information Management/Library Technician Diplomaor a directly related diploma with significant course content focused on education, or two years of post-secondary from a recognized institution in any discipline.



Other Required Competencies:Experience using reference resources and processes at a post-secondary level, and a demonstrated ability to provide excellent reference and customer service. Experience using electronic resources and databases, computers, mobile devices and Microsoft Office, O365 and social software applications. Experience with one or more citation styles (APA, MLA, Chicago). Effective verbal and written communication, including interpersonal and conflict resolution skills. Ability to work effectively, independently, and collaboratively within a changing, progressive, team-oriented environment. Excellent interpersonal communication skills and demonstration of effective judgment, problem-solving and organizational skills. Strong customer service orientation and strong self-motivation and initiative.

Preferred Qualifications

Previous experience working for Red Deer Polytechnic Library may be considered an asset. Experience using a library services platform (LSP), preferably WMS, is an asset.

Salary or Hourly?

Hourly

Salary

Starting at $27.15 per hour

Benefits and Compensation Information

An additional 15% of the hourly rate in lieu of vacation, statutory holidays and benefits.

About Red Deer Polytechnic

Focused on advancing the economic and social priorities of Alberta,

Red Deer Polytechnic

(RDP) provides more than 80 industry-relevant programs within a breadth of credentials to approximately 6,300 credit and apprenticeship students and 3,400+ learners with Continuing Education programming. With modern teaching and learning spaces, and state-of-the-art research and innovation centres in advanced manufacturing and energy innovation, the Polytechnic provides applied research opportunities, leadership in the social, economic, and cultural development of Alberta, and myriad lifelong learning opportunities.

Red Deer Polytechnic (RDP) is more than a post-secondary institution. It is a community of highly dedicated and skilled faculty, staff, learners, and partners who are making a positive impact on the world around us. Unbound by tradition, we are focused on producing the talent, solutions, and environments needed for Alberta's economy and society to thrive.

Red Deer Polytechnic's main campus is located on Treaty 7, Treaty 6 and Metis ancestral lands. This is where we will strive to honour and transform our relationships with one another.

Whatever brings you to Red Deer Polytechnic, we are glad you are here. And we look forward to having you as a valued member of our

polytechnic community

.

Posting Detail Information

Competition Number

2025-A-113

Employment Type

Permanent Part-Time

Number of Vacancies

1

Desired Start Date

08/25/2025

Position End Date (if term-certain)

FTE

Hours of Work

12-15 hours per week. Scheduled from late August to late June annually. Shifts will be days, evenings and weekends.

Open Date

07/15/2025

Close Date

07/25/2025

Open Until Filled

No

Note to Applicant

Red Deer Polytechnic fosters an inclusive learning and working environment where everyone can bring their full selves and share their unique talents. We are committed to being responsive to the evolving needs and expectations of our diverse community.

To enrich the intellectual, economic, cultural, and social development of Central Alberta, we value the contributions of individuals with diverse perspectives and experiences. We encourage applications from Indigenous persons, Black and racialized persons, women, persons with disabilities, individuals of all sexual orientations, and persons of any gender identity or expression.

Red Deer Polytechnic will provide job applicants with accommodations in accordance with the Alberta Human Rights Code. To request an accommodation, please contact

Peopleandculture@rdpolytech.ca

.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Special Instructions to Applicants

Required Documents

Cover Letter

Resume

Optional Documents