Job Description

Role Summary

This position serves as the first line of customer service in person, on the phone and via electronic communication.

This position is responsible for all circulation and customer service-related duties including: check-in, check out, managing holds, assisting with patrons enquiries, processing library memberships, and maintaining patron accounts.

In addition, Library Assistants are responsible for assisting patrons with printing and computer related issues, general program enquiries and providing readers advisory services.

Duties and Responsibilities

Customer Service

Foster our culture of service excellence through a solid understanding and implementation of the 3Rs service model.

Provide reference and readers' advisory services to all patrons using a variety of electronic and print information sources.

Assist patrons to locate materials in the library and to use the OPAC.

Assist and instruct the public in the use of electronic and print resources.

Perform circulation duties;

check-in and check-out of library materials. register, renew and replace library cards as required. place holds on library materials and submit interlibrary loan requests.
Follow and implement current library policies and procedures.

Open and close the library as shifts require, following all relevant opening and closing procedures.

Materials Management

Sort and shelve library materials.

Maintain appearance of shelves, displays and public areas.

Recall/maintain overdue material listings.

Technology & Digital Services

Provide assistance with the use of Public Access Terminals including printing, scanning and faxing services

Provide training support to patrons for basic computer skills and accessing the Library's digital resources

Programming

Assist with the promotion, organization, and implementation of library events and programs, including setting up the library space before the event and returning it to its original state after the event.

Performs other related duties as assigned by the Library Director or Assistant Director.

Required knowledge and Skills

Education and experience

Post-secondary education preferred

2 years experience in a library or similar customer service environment required.

Passion to deliver excellent customer service

Technical Knowledge & Specific Skills

Understanding of library core values, ethics and protection of privacy.

Intermediate proficiency in using Sharepoint and Microsoft Office programs.

An understanding that digital literacy is a component of library services and are comfortable handling technology devices across different platforms.

Proficiency with library and office equipment such as photocopier, printer, and standard AV equipment.

Comprehensive computer and administrative skills with the capacity to adapt to new technologies and software.

Proficiency in navigating library catalogues and performing internet based research.

Excellent written and verbal communication skills.

Criminal record check required every 5 years.

Personal Characteristics

Enthusiasm for the Library's purpose, values and core services.

Ability to make customer service a priority while using good judgement to apply library policies.

Strong organizational skills and attention to detail.

Ability to work well independently and as part of a team.

Ability to work unsupervised in accordance with the lone worker policy.

Ability to problem solve and to handle and negotiate stressful situations in a positive manner.

Ability to work in a flexible and changing environment; including adapting to changes in responsibilities and duties.

Working conditions and physical requirements

This is a casual/ on-call position with no set schedule or minimum number of scheduled hours.

This position will be required to work evenings and weekends.

This position requires extensive computer work, both standing and sitting.

Physical demands include lifting up to 25 pounds, considerable bending, twisting and reaching, and standing for long periods of time.

Job Type: Casual

Pay: From $24.62 per hour

Ability to commute/relocate:

Pemberton, BC: reliably commute or plan to relocate before starting work (required)
Application question(s):

Have you provided a cover letter outlining your suitability for this position?
Experience:

Customer service: 2 years (preferred)
Location:

Pemberton, BC (preferred)
Work Location: In person