Job Description

Who We Are
Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose - the essence of SFU - is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.
The SFU Library's Access Services department is the Library's point of first contact with library patrons and also maintains and organizes the physical books and equipment for lending to students, faculty, and staff. It is a large team of continuing staff as well as temporary student workers.
About the Role
Provides library loans services at SFU Library's Public Service Spaces by: recording loans and returns of Library circulating materials; processing reserve course requests; maintaining on-line patron fine suspension records; and, responding to patron phone and in person counter queries while continuously maintaining patron privacy and confidentiality. Provides library loans services in the Access Services Spaces and Stacks Maintenance by: collecting, filing, discharging, sorting and shelving in-house books and materials; and assisting with the direction and coordination of the work of temporary staff. Additionally, trains and assigns work to staff; assists in the review and revision of procedures; investigates violations of the library security systems; and helps to evacuate the building during emergencies.
The ideal candidate will have the ability to exercise mature judgment and initiative, excellent customer service skills, excellent knowledge of Library terminology, methods, and practices.
Qualifications
High school graduation and general courses or training of moderate duration (one semester equivalent) in database and word processing applications. 1 year of experience. An equivalent combination of formal education, certificate/program of study and experience is acceptable.

• 40 wpm typing with a high degree of accuracy.
• Ability to use word processing and database applications (e.g. Microsoft Word, Outlook) at a basic level.
• Good knowledge of Library of Congress classification system.
• Good knowledge of Library Loans procedures and terminology.
• Basic knowledge of general Library procedures and terminology.
• Good oral and written communication skills.
• Good intercultural communication skills.
• Good organizational skills.
• Good problem-solving skills.
• Good interpersonal skills.
• Excellent customer service skills.
• Ability to work as a member of a diverse, inclusive team.
• Ability to assign work to other positions.
• Ability to complete high volume of work within deadlines.
• Ability to work independently.
• Ability to maintain records with a high degree of accuracy.
• Ability to handle financial transactions (e.g. provide monetary change, use debit/credit card machines)
• Ability to perform repetitive movements for sustained periods of time.
• Ability to push heavily loaded book trucks.
• Ability to climb, bend, reach, and stand for sustained periods of time.
• Ability to work weekends and/or evening hours.

What We Offer
At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer temporary employees who belong in the Canadian Union of Public Employees (CUPE Local 3338):

• An additional 14% pay in lieu of benefits
• After 4 consecutive months in the position, pay in lieu of benefits is increased to 20%
• Hybrid-work program for eligible positions

Additional Information
The assignment start/end dates are: January 2, 2026 to August 31, 2027.
Must be able to work flexible hours including weekends, evenings, and holidays.
Please include your cover letter and resume in one attachment.
SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.
We are committed to ensuring that the application and interview process is accessible to all applicants. If you require any assistance or accommodations, please contact pei_reception@sfu.ca.

Skills Required