Job Description

Who We Are

The SFU Library\'s Access Services department is the Library\'s point of first contact with library patrons and also maintains and organizes the physical books and equipment for lending to students, faculty, and staff. It is a large team of continuing staff as well as temporary student workers.

About the Role

Provides reserves, fines processing, and general loans services. Receives and handles reserves requests. Assists in assigning processing tasks to other library staff. Resolves problems related to reserve items. Processes reserve course materials; responds to patron queries and circulation needs at the public service counter; and collects, records, and processes payments for fines, sales, and external borrower library cards. Balances and records daily cash receipts. Resolves disputes and appeals related to penalty assessments and lost books. Collects and collates statistical information from a variety of departmental sources.

Qualifications

High school graduation and general courses of moderate duration (one semester or equivalent) in database, word processing, and spreadsheet applications. 2 years of related experience. An equivalent combination of formal education, certificate/program of study and experience is acceptable.

Ability to exercise mature judgement and initiative; excellent customer service skills; excellent knowledge of Library terminology, methods, and practices.

What We Offer

At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer temporary employees who belong in the Canadian Union of Public Employees (CUPE Local 3338):

• An additional 9% pay in lieu of benefits
• After 4 consecutive months in the position, pay in lieu of benefits is increased to 16%
• Hybrid-work program for eligible positions

Additional Information

The assignment end date is January 5, 2024.

An Internal Candidate has been identified.

Please note: Days/hours of work are Monday to Friday, 7:45am to 11:15am.

Please include your cover letter and resume in one attachment.

We are committed to ensuring that the application and interview process is accessible to all applicants. If you require any assistance or accommodations, please contact .

Simon Fraser University