Job Description

Company Description:

Royal Claims Services Ltd. is a Lloyd's approved Delegated Claims Administrator (DCA) specializing in serving the niche and specialty insurance market. With a focus on service and quality, our team is composed of extensive claims experience across various lines of business, enabling us to manage some of the industry's most challenging and diverse losses. We leverage advanced technology to streamline our claims processes, enhancing our ability to manage claims swiftly and efficiently. This technological integration not only speeds up service delivery but also significantly improves customer satisfaction by ensuring quick and accurate claim resolutions. Our commitment to service and quality continues to be the cornerstone of our growth and success.

Position Overview:

We are seeking a

Liability Claims Examiner

with

5-10 years of relevant experience

to join our growing team. The primary focus of this role is to handle claims on liability lines, including general liability and niche commercial risks. However, the successful candidate will also be expected to manage files in

other commercial lines

, such as

property and errors & omissions (E&O)

, as needed.

This is an ideal role for an experienced, adaptable examiner who thrives in a dynamic environment and wants to grow within a collaborative and forward-thinking organization.

Key Responsibilities:

Investigate and manage a caseload of

commercial liability claims

, including bodily injury, property damage, and personal injury claims. Review coverage under a variety of commercial policies, including CGL, Property, and E&O. Coordinate with independent adjusters, legal counsel, brokers, and policyholders throughout the claims lifecycle. Analyze adjuster reports, expert opinions, legal documentation, and claimant correspondence to assess liability and determine appropriate file strategy. Set and update accurate reserves in accordance with company protocols and industry standards. Make recommendations on claim settlements and seek approval where required. Respond professionally to inquiries from brokers, insureds, and third parties. Maintain detailed, timely documentation within the claims management system. Assist with claims in other lines of business (e.g., Property, E&O, Marine, Accident, etc.) as needed based on volume and team support. Participate in internal improvement initiatives, offering feedback on processes and tools to enhance workflow and outcomes.

Qualifications:

5-10 years of experience

in claims examination, with strong emphasis on

liability claims

. Experience handling

property

or

E&O

claims is a strong asset. Valid Adjuster Level One license or eligible coursework completed. Solid knowledge of commercial lines wordings and regulatory requirements in Canada. Experience working in a TPA, MGA, or Lloyd's claims environment preferred. Excellent communication skills, both written and verbal. Strong organizational skills and the ability to manage competing deadlines effectively. Proficiency in working in a digital and paperless claims environment.
Job Types: Full-time, Permanent

Pay: $80,000.00-$110,000.00 per year

Benefits:

Dental care Extended health care Paid time off RRSP match
Schedule:

Monday to Friday
Experience:

Claims Handling: 5 years (preferred)
Work Location: Hybrid remote in Vancouver, BC

Application deadline: 2021-11-21