Job Description

We are seeking a skilled network technician to join our team, many of whom have been a team member for decades. Daily responsibilities will include technical support (at least a Level 1 category but up to Level 2), ticket monitoring and either first response or assignment to another technician. Travel within Niagara, Hamilton, Halton, Haldimand, and the GTA will be required.

Responsibilities

-Monitor, triage, and dispatch incoming service requests via our ticketing system, phone calls or email.

-Provide at least Level 1 remote technical support.

-Visit client sites to provide on-site technical support.

-Technology installations be it hardware or software.

-Perform regular maintenance of client systems.

-Make recommendations to our clients.

Current Technologies deployed are:

Windows Environments:

Hyper-V, Virtual and on-premises servers, Microsoft 365, Microsoft Azure

Primary PSA and RMM:

Autotask PSA, NinjaOne RMM

Cyber Security and Advance Network Security:

WatchGuard Routers, Unifi Cloud Gateways, SentinelOne EDR and MDR, TitanHQ SpamTitan, CheckPoint Email Security

Business Continuity/Backup systems:

Datto SIRIS (Kaseya), NinjaOne Backup, Synology Active Backup for Business and Active Backup for Microsoft 365

Network Infrastructure and User Hardware:

Lenovo, Cisco, Unifi

Qualifications

-Proven experience in an MSP setting.

-Ability to work independently.

-Valid driver's license and reliable transportation.

-Ability to be bonded.

-Problem-solving abilities and attention to detail.

-Interpersonal skills is a must so as to effectively interact with our clients.

-Ability to lift and carry up to 50 pounds and climb ladders.

-High-level technical understanding of Microsoft Windows environments and Microsoft 365

-Some technical understanding of MacOS and Apple related systems

Job Type: Full-time

Pay: From $58,000.00 per year

Additional pay:

Bonus pay Overtime pay
Benefits:

Dental care Disability insurance Extended health care Flexible schedule On-site parking Profit sharing
Flexible language requirement:

French not required
Schedule:

Monday to Friday Weekends as needed
Experience:

IT support: 5 years (preferred)
Work Location: Hybrid remote in St. Catharines, ON