Job Description

REGULAR FULL-TIME LEASING AGENT

Tuesday and Thursday 8:30 - 4:30; Wednesday, Friday, and Saturday 10:00 - 6:00

POSITION OVERVIEW:

Under the supervision of the Director, Operations, the Leasing Agent is to provide exceptional customer service. They thrive in a fast-paced environment and possess strong negotiation and communications skills. They will be primarily responsible for the leasing of multi-residential apartments. The leasing agent is accountable for showing available units and successfully negotiating leases to achieve optimum occupancy.

RESPONSIBILITIES:

Track unit availability and readiness and ensure property shows well.

Set up viewings both in person and virtually.

Follow up with prospective residents to ensure no lead is lost.

Help prospects through the process to becoming a resident.

Work constructively with the team to ensure customer service requirements are resolved and team goals are met.

Demonstrate excellent sales skills by minimizing vacancy and achieving an occupancy rate of 100%.

Be organized, interpersonal, and a strong communicator with the ability to build excellent relationships with customers.

Greet and qualify customers on the phone or in-person with the view that the result will be a new resident.

Provide prospective residents with suite and community information and forms.

Help complete applications and secure deposits in accordance with the company's policies and procedures.

Record all telephone and in-person visits.

Complete traffic reports, vacancy reports, and related paperwork as required.

Develop relationships with local businesses to include exclusive promotions for Wood Buffalo Housing tenants and encourage tenancy with Wood Buffalo Housing as their landlord.

Inform the Property Administrator of any deficiencies or problems that require attention in the building.

Be proficient using Microsoft Office including Outlook and Excel.

Enter applications into Yardi and ensure completeness of the files.

Update Yardi as required.

Other duties as assigned.

QUALIFICATIONS/EXPERIENCE:

Completion of a two-year Business Diploma, or acceptable professional designation in leasing or property management, or a real estate license.

Minimum two years of recent and relevant sales experience.

Experience in real estate, leasing, and/or property management.

Experience and knowledge of the Alberta Residential Tenancies Act.

Excellent problem-solving, negotiating and customer service skills, including dealing effectively with tenants, co-workers, general public, and management team.

Effective communication, both written and oral.

Ability to develop and implement strategies.

Attention to detail and ability to multi-task.

Flexible work schedule.

Good working knowledge of YARDI.

Excellent knowledge of Microsoft products.

A proven ability to work efficiently within a high-volume environment while maintaining a high degree of accuracy is also essential.

ARM designation is considered an asset.

RECA designation is considered an asset.

Valid Class 5 driver's license with driver's abstract acceptable to the employer.

Five years' driving experience.

Must provide a criminal record check for review and acceptance.

WORKING CONDITIONS:

Hours of work Tuesday and Thursday 8:30AM - 4:30PM; Wednesday, Friday and Saturday 10AM - 6PM. Schedule is subject to change.

Normal office conditions.

Must be able to work from home as required.

Evening and weekend hours as required.

SALARY:

$34.55 per hour

We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.

Cost of Living Allowance of $480 bi-weekly included in rate of pay and is based on full-time hours worked.

Job Type: Full-time

Pay: From $34.55 per hour

Expected hours: 37.5 per week

Benefits:

Casual dress Company pension Dental care Disability insurance Employee assistance program Extended health care Life insurance Vision care
Education:

DCS / DEC (required)
Experience:

sales: 2 years (required)
Work Location: In person