Job Description

Job Category: Information Technology
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This competition is open to all applicants however; internal candidates and applicants who were former employees of the University of Alberta will be given priority consideration before external candidates. Please log in to verify your internal candidate status.
This position is a part of the Non-Academic Staff Association (NASA).
This position has a term length of 1year plus 1 day and offers a .
Location - This role is in-person at North Campus Edmonton, South Campus Edmonton, Enterprise Square, Campus Saint-Jean, Augustana Camrose, Calgary
Reporting to a Team Lead within Learning Space Support (LSS), part of the Digital Learning Environment (DLE) portfolio, this role plays a critical front-line role in enabling effective teaching and learning across campus. As a Learning Space Support Analyst, you will work directly with instructors to support and enhance their use of technology in more than 1,200 learning spaces, meeting rooms, and computer labs. The LSS team provides Tier 1 and Tier 2 support, ensuring that classroom technologies function seamlessly and that instructors feel confident using them to achieve their pedagogical goals.
As one of the primary points of contact between instructors and Information Services & Technology (IST), this position is both highly visible and deeply collaborative. You will support all aspects of classroom technology, including audiovisual systems, web conferencing tools, and instructional software, while providing hands-on guidance and training tailored to individual teaching needs. By combining technical expertise with strong customer service and a passion for teaching and learning, this role directly contributes to creating engaging, reliable, and innovative learning experiences for the university community.
Responsibilities:

• Provide Tier 1 and Tier 2 front-line support and training for instructors using classroom, lab, and meeting space technologies, ensuring effective use aligned with pedagogical goals.
• Support, troubleshoot, and maintain audiovisual systems and instructional technologies across campus learning spaces, including lecture capture, web conferencing, and media tools.
• Act as an escalation point for classroom technology issues, performing initial diagnostics and coordinating with other IST teams and vendors to resolve hardware and software incidents.
• Build and maintain strong working relationships with instructors, academic units, and administrative staff to deliver responsive, client-focused support.
• Support major academic activities, including synchronous teaching, computer-based exams, and university events, minimizing disruptions and ensuring reliable technology performance.

Qualifications:

• Diploma in media, design, theatre production, radio/television, information technology, or a related field.
• Minimum of three (3) years of experience in the audiovisual or IT industry.
• Intermediate to advanced technical knowledge of web and video conferencing systems.
• Experience supporting technology in an educational or instructional environment.
• Experience with video and audio editing software.
• Demonstrated experience delivering training to both individuals and groups.
• Strong analytical, diagnostic, and problem-solving skills, with the ability to manage multiple priorities in a dynamic environment.
• Excellent communication skills (oral and written) and a strong commitment to customer service.
• Ability to adapt effectively to change and ambiguity.

Application Instructions
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About Us:
The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Metis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community.
The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.
Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. .
At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.
We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.
All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms-physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.
The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Metis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.
L'Universite de l'Alberta s'engage a creer une communaute universitaire ou chaque personne se sent valorisee, ou les obstacles a la reussite sont elimines et ou des connexions enrichissantes peuvent se developper. Nous accueillons les demandes de toutes les personnes qualifiees. Nous encourageons les femmes; Premieres nations, Metis et Inuits; membres des groupes minoritaires visibles; personnes handicapees; personnes de toute orientation sexuelle ou identite et expression de genre; et toutes les personnes qui peuvent contribuer a la diversification des idees et a l'universite a postuler.
About the Team: (IST) is the central support group for the university's technological landscape. IST plays a pivotal role in ensuring the evolution and smooth operation of technology for teaching, learning, research and working at the University of Alberta. Beyond having expansive technical expertise, IST fosters a supportive environment where our staff values include compassion, connection, collaboration, creativity and courage. If you are passionate about leveraging technology to empower education, research and to drive institutional excellence, join us and be part of shaping the future of the University of Alberta through innovative IT solutions.

Skills Required