Job Description

The Opportunity

The LMS Administrator role is the primary point of contact for Chartwell's learning management systems. The role is responsible for publishing digital learning content, contributing to ongoing system improvements, resolving system issues, generating reports, and assisting learners with troubleshooting in accessing and leveraging learning resources. The LMS Administrator supports team initiatives by participating in ideation, quality assurance testing, and process improvements.

Key Activities

The key activities for this position will include, but are not limited to, the following:


Day-to-day administration of Chartwell's learning management systems, including + creating courses and programs on the LMS and/or SharePoint site
+ publishing, testing, and archiving digital learning materials on the LMS and/or SharePoint site
+ troubleshooting and resolving issues related to LMS functionality and access to course content
+ reporting and regular data/metrics management related to the LMS
LMS super administer functions, including: + providing system training to new residence LMS administrators
+ building strong relationships with LMS vendors
Support for the efficient activity of the Learning & Development team, including: + monitoring the team email inbox and filtering correspondence to internal SMEs in a timely manner
+ performing quality assurance reviews on learning materials during the design process
Continuous improvement, including: + proactively identifying and communicating opportunities for process and quality improvements
+ actively collaborating with other team members on best practices, and creative and innovative ideas

Education

Post-secondary degree from a recognized institution in IT, Education, or a related field preferred. Adult education diploma, certificate or degree, or equivalent demonstrated experience is desirable but not required

Experience

2-5 years experience in system administration, preferably with a learning management system (LMS) Previous experience as part of a workplace learning (L&D) team is preferred Previous project management experience is preferred

Skills and Abilities

Excellent oral and written communication skills Strong organization, project management, and analytical skills Proficiency with Microsoft 365 and Webex Ability to work autonomously and make sound decisions in an environment with multiple deadlines and changing priorities Open minded and solution oriented with a proven track record for delivering results Provide exceptional service by being responsive, collaborative and aware of business partner challenges/needs

Special Requirements:

Able to communicate and adhere to Chartwell's vision, mission, and values Experience with new LMS implementations is a plus Fluently bilingual in spoken and written English and French is required Previous experience with Articulate 360 (Storyline, Replay, Rise) is a plus The satisfactory outcome of a professional reference check and a criminal record check

At Chartwell, we're all about Making People's Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.
Chartwell's commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email accessibility@chartwell.com or call 1-888-663-6448.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.