Job Description

Discover your future at Citi

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Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

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The Learning Design & Development Specialist (Knowledge Management Author) is a content authoring (technical writing) role with a solid understanding of industry standards and writing principles to create instructional/procedural content. The role requires deep understanding of performance-based learning. A key competency is the ability to break down information in a systemic and consumable manner to support learning and on the job performance. Strong communication and diplomacy skills are required in the handling of potentially complex/sensitive information. Consulting with and influencing business stakeholders is a core responsibility. A strong focus on quality and timeliness of deliverables is imperative.


Responsibilities:

" Writes technical/procedural content to assist front line staff (contact center, branch) with job performance.

" Adheres to defined Knowledge Management writing standards and instructional design best practices to optimize the end-user experience (accessibility, findability, usability, etc.).

" Analyzes and sizes work effort for knowledge management requests .

" Conducts quality reviews on procedural content to ensure adherence to writing and quality standards.

" Meets productivity and quality goals.

" Performs administrative knowledge management tasks (archiving, copies, mechanical revisions).

" Identifies inconsistencies or discrepancies in knowledge content.

" Assesses risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets.

" Escalates, manages, and reports risk with expediency and transparency.

" Consults with USPB requestors/stakeholders around work prioritization and quality.

" Participates in the Learning (Instructional Design) process by conducting needs assessments; task analysis; and research of knowledge management components.

" Works with subject matter experts to develop knowledge management solutions for assigned projects, based on the outcome of analyzing business needs, performance goals, and audience.

Qualifications

" 2-5 years experience of knowledge management and/or technical writing experience.

" Experience with the content writing/authoring tools.

" Knowledge of KMS systems (intake, authoring, workflow, governance, end-user experience, etc.)

" Understanding knowledge management principles, theories, and best practices

" Clear and concise written and verbal communication skills

" Proficient in Microsoft Office with an emphasis on MS Excel

" Self-motivated and detail oriented

" Adult education in a financial services and/or corporate setting a plus

Leadership Skills:

" Ability to establish and/or build trust with teams, colleagues, and leaders

" Effective written and oral communication skills

" Ability to influence peers, direct manager, and specific business partners

" Ability to network and partner with colleagues and business partners

" Demonstrate adaptability; work well in ambiguous situations

" Model personal development

" Ability to work in a matrix organization

" Work well in a team environment

" Possess effective listening skills

" Possess effective, solution-oriented problem-solving and negotiating skills

" Ability to stay customer-focused

" Ability to collaborate with peers, design, SMEs and specific business partners by clarifying deliverables and reinforcing outcomes

Note that the Learning Design & Development Specialist may work in an adaptive, self-managed, cross-functional Agile development team where additional duties may arise including, but not limited to:

" Support the intake of new learning request through consulting and needs analysis as well as implementation of final product (including building and influencing key relationships across HR, L&D and the business); measure business outcomes.

" Supporting design and development of training solutions using a variety of learning tools and modalities in partnership with business and learning partners

" Observing and/or facilitating created curricula in both classroom and virtual environments and collaborating with key partners to ensure learner success


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Job Family Group:

Human Resources
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Job Family:

Talent, Development, Learning & Engagement
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Time Type:

Full time
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Primary Location Full Time Salary Range:

$77,400.00 - $108,000.00
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Most Relevant Skills

Please see the requirements listed above.
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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.



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