Job Description

Who We Are

Robert Half, one of FORTUNE's World's Most Admired Companies and a Fortune 100 Best Companies to Work For is hiring for a Learning Delivery Specialist join the Staff Development Department.


The Learning Delivery Specialist will be responsible for the successful implementation of Learning and Development training programs. They will partner with cross-functional teams to define, scope, plan, execute and deliver support of training programs. The Learning Delivery Specialist will manage all day-to-day tasks associated with learning programs, Learning Management System, and other various learning support platforms. This position will require strong coordination between multiple Learning and Development teams as well as cross-functional teams. This role requires strong technical and collaboration skills.

What You'll Do

Producer support before, during and after virtual and hybrid training sessions to facilitation team, program managers and participants. Support facilitators and participants in solving any technical issues as well as leverage different technical tools and platforms to enhance the learning (polling, whiteboards, breakout rooms). Understanding of content being delivered. Administration of all instructors led training in the Learning Management System to provide training calendars, manage enrollment, communication, and reporting. Responsible for collecting and maintaining data and preparing basic reporting for Senior and Executive management. Manages configuring courses, user permissions, user roles, learning paths and pre and post learning assets and communication in the Learning Management System. Interaction with learner end users to resolve technical issues in the Learning Management System. Consult with subject matter experts, learning experience designers, and other stakeholders to develop courses and programs in alignment with company objectives. Administration of multiple assessment systems and learning evaluation platforms. Provide support with any tasks that need additional assistance to ensure a remarkable participant learning experience.

What You'll Need

Associate degree preferred. 2+ years in Program & Training Coordination and Delivery. 2+ years of Learning Management System. Intermediate to advanced Excel and technical skills. Knowledge of Office 365 (SharePoint and Teams required). Excellent effective communication skills both written and verbal. Exceptional organizational skills and attention to detail with a high capacity for work output. Ability to work strategically and collaboratively across departments - both internally and externally. Proven ability to identify and implement process improvements/efficiencies in a program/project. As a member of an evolving team and business, you will need to handle fast paced situations with a focus on key outcomes; respond quickly with a calm demeanor when presented with last minute requests/changes; and use good judgment to implement real-time adjustments. Critical Thinking. Extremely detail oriented. Strong customer service skills. Self-Motivated and goal oriented. Strong consulting skills. Ability to exercise sound judgment in dealing with escalated issues. Ability to work with interruptions in a high-volume department.

Qui sommes-nous?

Robert Half, l'une des entreprises les plus admirees au monde selon Fortune et l'une des 100 meilleures entreprises ou travailler, toujours selon Fortune, recrute un specialiste de prestation de formation pour rejoindre le service du perfectionnement du personnel.


Le specialiste de prestation de formation sera responsable de la mise en oeuvre reussie des programmes de formation en matiere d'apprentissage et de perfectionnement. Il travaillera en partenariat avec des equipes interfonctionnelles pour definir, delimiter, planifier, executer et fournir un soutien aux programmes de formation. Le specialiste de prestation de formation gere toutes les taches quotidiennes liees aux programmes de formation, au systeme de gestion de la formation et a d'autres plateformes de soutien a la formation. Ce poste necessitera une solide coordination entre plusieurs equipes d'apprentissage et de perfectionnement ainsi qu'avec des equipes interfonctionnelles. Il requiert de solides competences techniques et de collaboration.

Ce que vous ferez

Soutien aux producteurs avant, pendant et apres les sessions de formation virtuelles et hybrides pour l'equipe d'animation, les gestionnaires de programme et les participants. Aider les animateurs et les participants a resoudre les problemes techniques et a exploiter les differents outils et plateformes techniques pour ameliorer l'apprentissage (sondage, tableaux blancs, salles de reunion). Comprehension du contenu presente. Gerer toutes les formations dirigees par des instructeurs dans le systeme de gestion de l'apprentissage afin de fournir des calendriers de formation, de gerer les inscriptions, la communication et les rapports. Est charge de la collecte et de la mise a jour des donnees et de la preparation des rapports de base pour les cadres superieurs et la direction. Gere la configuration des cours, les autorisations des utilisateurs, les roles des utilisateurs, les parcours d'apprentissage, les ressources pre- et post-apprentissage et la communication dans le systeme de gestion de l'apprentissage. Interaction avec les apprenants utilisateurs finaux pour resoudre les problemes techniques du systeme de gestion de l'apprentissage. Consulter des experts pertinents, des concepteurs d'experiences d'apprentissage et d'autres parties prenantes pour elaborer des cours et des programmes conformes aux objectifs de l'entreprise. Administration de plusieurs systemes d'evaluation et de plateformes d'evaluation de l'apprentissage. Apporter votre soutien pour toute tache necessitant une aide supplementaire afin de garantir une experience d'apprentissage remarquable pour les participants.

Ce dont vous aurez besoin

Diplome d'associe de preference. 2 ans ou plus dans la coordination et la prestation de programmes et de formations. 2 ans ou plus de systeme de gestion de l'apprentissage (LMS). Competences techniques et Excel de niveau Intermediaire a Avance. Connaissance d'Office 365 (SharePoint et Teams requis). Excelle lorsqu'il s'agit de communiquer efficacement, tant a l'ecrit qu'a l'oral. Competences organisationnelles exceptionnelles et souci du detail, avec une grande capacite de travail. Capacite a travailler de maniere strategique et en collaboration avec d'autres services, tant en interne qu'en externe. Capacite averee a identifier et a mettre en oeuvre des ameliorations/efficacites de processus dans un programme/projet. En tant que membre d'une equipe et d'une entreprise en pleine evolution, vous devrez faire face a des situations rapides en vous concentrant sur les resultats cles, reagir rapidement et avec calme aux demandes et changements de derniere minute et faire preuve de discernement pour mettre en oeuvre des ajustements en temps reel. Esprit critique. Extremement soucieux du detail. Solides competences en matiere de service a la clientele. Motive et oriente vers les objectifs. Solides competences en matiere de conseil. Capable de faire preuve de discernement dans le traitement de questions complexes. Capable de travailler avec des interruptions dans un service traitant un fort volume de travail.
Robert Half Inc. is an Equal Opportunity Employer. M/F/Disability/Veteran


As part of Robert Half's Corporate Services facility employment process, any offer of employment is contingent upon successful completion of a background check.


Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to HRSolutions@roberthalf.com or call 1.855.744.6947 for assistance.


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