Job Description

Division: Social Services

Job Status: Full-time

Number of Positions: 1

Hours of Work: Monday to Friday, 8:30am to 4:30pm

Wage Rate: $

39.13 - $46.58 per hour

Posting Date: September 2, 2025

Closing Date: September 15, 2025

Company Biography

The County of Lambton is an urban-rural area in southwestern Ontario that is home to over 126,000 residents. The Corporation's seven divisions operate programs and services for the residents of Lambton County such as land ambulance, provincial offences court, three Long-Term Care Homes, 25 library branches, two museums, an art gallery, archives, local roadways, public health services, housing services, social services, building services and planning and development services. Lambton County is a community dedicated to economic growth, environmental stewardship and an enhanced quality of life through the provision of responsive and efficient services and collaborative efforts with its municipal and community partners.

Position Summary

Participate in the planning, implementation and analysis of policy, programs and operational initiatives along with supporting staff development. Operate in accordance with the mandate of the Ontario Works Act, Child Care and Early Years Act, Housing Services Act, Ontario Disability Support Program Act and other related legislation and mandatory guidelines.

Job Duties and Responsibilities

Development and Implementation


Assist in development, implementation and evaluation of programs/initiatives and/or policies related to the Division, working in consultation with the assigned Manager(s)

Recommend changes to improve programs or policy and procedure

Interpret and maintain knowledge on government policy, programs and legislation

Support the creation and delivery of the staff development strategies required in the implementation of programs/ initiatives, policy, technology change and other professional development needs

Provides feedback on the progress of staff in training and development strategies

Review and interpret provincial memos/directives/regulations and develop appropriate policies and communications to staff

Identify terms of reference and potential funding sources as well as developing funding proposals


Technology and Data


Assist as an expert in the implementation and use of technology including provincial and local systems projects

Possess knowledge on use of program specific systems as required, including but not limited to the provincial social assistance system, OCCMS and Yardi

Assist in system issue understanding and resolution including ticket submission and follow up on resolutions with the necessary experts i.e. IT or the province

Responsible for administration and maintenance of test files in the provincial database learning environment

Use Microsoft Office, survey applications and other software required in daily operations

Provide research, analysis and data interpretation to support daily operations, project planning and other decision making within the Division. Complete needs/gap analysis, environmental scans and other data metrics and performance indicators


Communication


Work collaboratively with other County departments, community based service providers and provincial professional associations (OMSSA) as it relates to staff development opportunities, creation of policy and procedures and the implementation of projects as well as building community capacity for Social Service Division services and programs

Disseminate complex information by creating communication plans and tools to relay the information in a manner that promotes understanding and learning

Exchange and provide information through multiple communication channels for a variety of audiences including one-on-one and group settings


General:


Incumbents must keep up-to-date on all relevant legislation, collective bargaining agreements, County Policies and Procedures, etc. ensuring that these are implemented as prescribed

Incumbents must possess the physical ability to meet the duties and responsibilities of the job description and/or the requirements identified within the position's Physical Demands Analysis


These describe the general nature and level of work being performed by incumbents in this classification. They are not an exhaustive list of all job duties in the classification. Other duties may be assigned.

Supervision Requirements

Direct Supervision: None



Indirect Supervision: None



Functional Authority: Provides training, consultative services and advice on employee/technical issues and services to the Social Services division.

Credentials Required

Minimum Formal Education


A university degree from an accredited post-secondary school institution with a minimum of 6 credits in relevant Human Services courses is required.


Experience


Minimum 5 years' experience working in the Social Services sector

Project development and implementation experience preferred

Current working knowledge of Ontario Works legislations and policies along with an understanding of Housing, Children's Services and Homelessness and the programs delivered within the Social Services Division

Advanced knowledge on the Ontario Works provincial social assistance system and an understanding of other technologies used in the Social Services Division

Excellent technological skills including proficiency in Microsoft Office applications including spreadsheet development via Excel

Demonstrated highly effective interpersonal, organizational and time management abilities

Excellent written and oral communication skills. Experience delivering information in a group setting is preferred

* Demonstrated skills in working with different levels of staff in an organization and the ability to work collaboratively with external groups, agencies, and/or individuals