Job Description

Overview:

Red House Vision Centre is a well-established and reputable eye care provider in Oshawa, Ontario, providing the community with optometry, ophthalmology, and optical services. We love working with all members of the community - from kids to seniors, and everyone in between - and we always take the time to ensure that our patients and customers receive only the highest level of service and products.

We are a small (but mighty) team who believe in working together to provide exceptional patient experience. Working with us is being part of a family, and we're looking for an experienced, mature, highly motivated, and hard-working Lead/Manging Optician to support our continued growth.

Who You Are:

You are a friendly, team-oriented, and meticulous problem solver. You are an experienced optician and you enjoy building long-lasting relationships with patients and co-workers alike. You are very confident in your opticianry capabilities, but you also want to learn and grow further.

Core Responsibilities:

The Lead/Managing Optician is responsible for overseeing the day-to-day operations of the dispensary, mentoring team members, upholding clinical and retail standards, and supporting the practice's overall performance goals. This role requires a licensed optician with strong leadership capabilities, technical expertise, and a patient-first mindset. As a working manager, this person balances direct patient care with team development and operational oversight.

Oversee and manage all optical dispensary operations, including inventory, vendor relations, frame board management, and lab coordination. Perform and supervise patient services including frame selection, lens consultation, measurements, fittings, adjustments, and troubleshooting. Train, support, and mentor team members to ensure consistent service delivery, technical accuracy, and sales performance. Maintain compliance with regulatory standards and ensure ethical dispensing practices. Collaborate with the clinic owner and optometrist(s) to align optical goals with the broader vision of the practice. Monitor performance metrics and implement strategies to improve capture rate, average sale value, and board turnover. Manage quality control processes for glasses including troubleshooting, prescription checks, redo analysis, and supplier follow-ups. Stay current with industry trends, product knowledge, and licensing requirements. Leading the dispensing operation with responsibility for frame boards, glasses fittings, adjustments, repairs, and dispensing as per specifications or prescription Assisting with pre-testing for Optometrist appointments if necessary

Leadership Qualities:

Strong communicator who fosters team alignment and morale. Decisive and solutions-oriented problem-solving. Respected mentor who supports team growth through coaching and feedback. Comfortable making performance-based decisions and giving direct, respectful feedback. Takes initiative and ownership of the dispensary's success. Collaborative partner to the clinic owner and aligned with the practice's mission and values.

Qualifications:

A minimum of 5 years of optical experience as an optician Demonstrated experience leading an optical dispensing operation A professional, honest, and fun-loving positive attitude with a strong passion for delivering high quality customer service and achieving goals and targets Highly knowledgeable with eyewear and lens products and technologies Experience with board and inventory management Excellent verbal and written communication skills in English Interest and knowledge in current eyewear trends and a good "eye" for fashion
Job Types: Full-time, Part-time

Pay: $32.00-$35.00 per hour

Benefits:

Casual dress Company events Store discount Vision care
Experience:

opticianry: 5 years (preferred)
Licence/Certification:

license from the College of Opticians of Ontario (required)
Work Location: In person