Job Description

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Summary

Apply today! Providence Health Care (PHC) is hiring a Leader Operations, Long-Term Care and Assisted Living!

*Please note that this position is a 6-month temporary contract with the possibility of extension.

*Position is based at Honoria Conway and will visit multiple sites as needed.

Providence Health Care (PHC) is a health and wellness resource for all British Columbians. Were committed to treating those we serve and each other with compassion and respect.

While it started with very humble roots, the PHC of today has grown; now there are almost 9,000 people working at our 17 sites. We have 8,000 staff, 1,500 medical staff/physicians, 200 researchers, 1,600 volunteers.

How you want to be treated is now a benchmark for all of us, every day.

PHC is strongly committed to creating and maintaining a workplace of choice where employees are recognized and valued. PHC strives to provide work-life balance and promotes a positive work culture by having integrated support model of training, mentoring and coaching so the Manager can support their staff to provide exceptional care.
Qualifications / Skills and Education

About You

• Master's Degree in Nursing or a Health Sciences discipline
• Three (3) to five (5) years\' recent, related experience in working in a health care organization supporting the implementation of resident/patient quality improvement initiatives and/or projects in a complex environment including experience in seniors care and/or palliative care
• OR an equivalent combination of education, training and experience.

COMPETENCIES

The Leader possesses the following competencies that drive organizational success:

Leadership

Defines a vision and facilitates, guides, and mentors individuals and groups towards the vision, while maintaining group cohesiveness, motivation, commitment and effectiveness.

Communication

Communicates effectively both verbally and in writing such that messages are understood; that is, understanding the essence and subtleties of the communication and the intended audience.

Resources Management

Manages human, capital, financial and information resources so that organizational objectives are achieved.

Conceptual Skills

Identifies and analyses situations and problems such that viable solutions are found. Approaches tasks and problems such that total systems and strategies are taken into account.

Public/Community Focus

Responsive to the needs of health care, public, and community stakeholders and customers. Seeks partnership opportunities and actively promotes positive relations.

Results Management

Plans and establishes courses of action for self and others that are results oriented.

Systems Thinking

Aware of the interdependence of organizational systems and stakeholders and considers the whole in the formulation of solutions.

Team Focus

Strives to understand perspectives of team members, synthesizes with own opinion, presents convincing point of view, and resolves conflicts.

Time Management

Manages own work activities and delegates tasks to achieve maximum efficiency.

Mastery of Change

Accepting of new initiatives and champions the implementation process amongst team members.

Quality Improvement

Continuously identifies and implements improvements in work systems to ensure that the highest possible level of quality service is achieved.

Duties and Responsibilities

Leads, initiates and coordinates business, operational and quality process improvements, develops strategies, and design and re-design initiatives for all LTC and AL homes across program. Defines effective work plans and ensures tools, systems and processes are in place to gather, collate, analyze, and report high quality information. In partnership with relevant operation and/or quality leaders, develops implements and evaluates policies and processes, and conducts detailed statistical, workload, and financial analyses to identify, make recommendations and respond to service gaps.

Collaborates with other Leaders to lead and/or participate in process improvements by engaging the interdisciplinary team in problem-solving and applying tools of quality improvement, utilization and risk management including implementation of standards and tracking mechanisms and use of data and variance analysis.

Collaborates closely with Resident Care Managers and Site Leaders regarding to operational duties, functions and activities. These may be delegated to leader to oversee, support or lead across program, including but not limited to:

Review current service delivery with a view to standardization and ensures that services are based on established best practice standards and stewardship of resources and that service providers meet contractual accountabilities.

Provide the interface between the assigned LTC and AL homes and corporate /support systems to identify needs and participate in identifying solutions that will enable efficient and high quality delivery of care.

Support development of the operating and capital budgets for the areas of responsibility, monitor productivity indicators, budget variances and analysis. Approves timekeeping records, authorizes overtime and compiles periodic operational reports.

Performs other related functions as assigned.
Vaccination Flag

As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required.

Providence Health Care