Job Description

Lead Systems Engineer Information Technology & Security Department / TheCoraGroup The Cora Group is looking for a Lead Systems Engineer that has a passion for technology. If you are someone that keeps up with the latest market trends and has an aptitude for excellent customer service and problem solving, then this job is for you. The work culture at The Cora Group encourages out of the box thinking, innovation, collaboration & teamwork, it is a fun place to work and grow for Technologists. Associates in this role function as information technology SME\xe2\x80\x99s (Subject Matter Experts) and participate in or oversee a variety of analytical and technical assignments. Working closely with the Lead Systems Engineer and aiding with the design, documentation, implementation, administration, support, and maintenance of a variety of hardware, software, SaaS products. The role is mostly split between serving as a first and second level escalation point for existing IT services and users of those services and project-based work leading to the evaluation, design, development, and deployment of new infrastructure services. The successful candidate will provide input to the design, implementation, support, monitoring, and maintenance of infrastructure software platforms, including but not limited to server / client operating systems, messaging, and database services, reporting platforms, terminal services, VPN, Web Proxies, and all other software-based systems which provide infrastructure, underpinning the IT Service Catalogue. Assist with developing operational, installation, configuration and upgrade documentation for hardware, security, storage, software, and other computer related systems. Serve as a liaison between other technical staff, security teams, management, users, and vendors regarding usage, standards, security, and other technical matters. Provides diagnoses and resolution of computer hardware and software problems. Responsibility Overview:

• Provide level I and II support, prioritizing and executing assigned tasks.
• Proactively foresee the latest Market trends, forecast needs, suggest updates/upgrades to technology
• Work with the Lead Systems Engineer to perform IT related product evaluations, setup proof of concepts, vendor engagement and product selection.
• Work directly with vendor contacts to resolve technical problems affecting the delivery of ES services and/or up-time related to software/application solutions, Servers, SAN technology, storage, and peripheral equipment.
• Coordinate all infrastructure-based activities including design/installation of new hardware and backup/recovery, ensuring high availability & business continuity.
• Monitor, Identify & troubleshoot server configuration and/or performance monitoring. Develop procedures to resolve issues in a timely manner.
• Develop, test, and implement scripts to automate routine tasks.
• Create, maintain, and improve documents/procedures and trains peers and team members on the procedures.
• Effectively participate and provide level III production support on a rotating basis or when called upon.
• 5 - 10% travel may be required

Qualifications: Required:

• Bachelor\xe2\x80\x99s degree in Computer Science, or related Enterprise IT working experience.
• Excellent written and verbal communication skills * including interpersonal / customer service skills.
• 5-7 years of experience in the implementation and managing of complex infrastructure solutions of:
• O365 Suite, Teams, SharePoint, Intune, AAD & Azure
• Working Knowledge of Cloud technologies, Azure or AWS
• Windows Server Environment 2008-2022(Active Directory, DHCP/DNS, Group Policy, Printing Service)
• Disaster Recovery planning & best practices
• Server/System/Application monitoring
• Process and Operational knowledge and understanding of foundational technology including:
• Automated software distribution
• Security patch management
• Backup tools, and server recovery (e.g. Veeam)
• Scripting/Automation (e.g. Visual Basic, PowerShell, or Shell Script)
• SaaS Applications/Technologies
• Product/platform evaluation, and recommendation
• Ability to engineer solutions for given SaaS and IaaS technologies (Scripts/API calls, etc.)

Nice to have:

• Basic Understanding of Storage Technologies like SAN, Netapp etc..
• SQL Server and Database (MS SQL or MySQL)
• Apple/Mac technologies

Business Unit: Corporate - Cons/Food Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: Regular More About Jonas Software: Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain. Jonas\xe2\x80\x99 vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of \xe2\x80\x98Software for Life\xe2\x80\x99 and as an ambassador for technology, product innovation, quality, and customer service. Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60. Job Type: Full-time Benefits:

• Dental care
• Employee stock purchase plan
• Stock options
• Vision care
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Application question(s):

• What are your salary expectations?

Experience:

• Cloud technologies, Azure or AWS: 5 years (preferred)
• Security patch management: 5 years (preferred)
• Automated software distribution: 5 years (preferred)
• Backup tools, and server recovery: 5 years (preferred)
• Scripting/Automation: 5 years (preferred)

Work Location: Remote