Job Description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.



AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do--powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.



OpenText(TM)Cybersecurity SMB& Consumer solutions help organizations protect their most valuable and sensitive information with products, services, and training. The OpenText Cybersecurity portfolio provides a broad portfolio of data security and data protection solutions that help companies prevent, detect, respond, and recover from the latest cybersecurity threats.

Your Impact:

Have you ever gotten a rush from figuring out a tricky bug that stumped your colleagues? Do you take pride in implementing quick, minimal, elegant fixes and improvements to software that's not quite perfect? Are you excited by the challenge of investigating and solving real-world problems, and working at the intersection of the software we ship, the other components in a production environment, the varied needs of individual customers and keeping high customer satisfaction? If yes, then Escalations team is the place for you!



We are looking for a Lead Software Developer for Data Protection Solutions with strong development and trouble-shooting abilities and excellent communication skills and to maintain and improve our released software and support customers and partners who rely on it.

What the role offers:

As a Lead Software Developer, you will:

Rapidly acquire a broad understanding of the products, their overall architecture and how they are deployed and used in production. Understand the architecture and design of the Suite of Server Backup products. Actively assist in the investigation of problems encountered by customers and partners. Contribute to finding workaround, implementing/validating fixes and patches. Independently investigate and resolve problems encountered by customers and partners. Work closely with Support Engineers and members of development teams to deliver bug-fixes. Gain deep knowledge of the design and implementation of multiple sub-components of the products. Lead by example in the practice and promotion of excellence in communication, troubleshooting, and software development. In-depth understanding of OpenText/Carbonite Server backup product suite. Analyze, troubleshoot, and address complex issues. Lead projects from a technical standpoint, communicating with other groups as needed. Propose enhancements to internal processes and application stack.

What you need to Succeed:

Bachelor degree in Computer Science or equivalent. 8+ years of experience with focus on troubleshooting. In depth knowledge in Core C, C++/VC++, MFC, COM, C#, .NET Programming. Excellent knowledge of OSI, TCP/IP& Networking Concepts. Experience with socket, OpenSSL, gRPC programming in C/C++. Experience in SMB Storage management, performance tuning and troubleshooting. Experience with Network Captures and analysis. Excellent RDBMS experience. Advanced Experience with PowerShell scripts. Advanced Experience with process, memory dumping and analysis. Knowledge of SSH, HTTPS& Authentication methods like Kerberos. Experience with Git/GitHub. Fundamentally good programming and debugging skills. Excellent verbal and written communication skills and strong interpersonal skills. Be able to recognize/negotiate priorities with ability to multitask. Experience/Knowledge in AWS technologies. Experience/Knowledge in Microservices and Lambda. Experience/Knowledge in Unix system management and shell scripting. Good knowledge on VMWare and Hyper-V virtualization.

One last thing:

OpenText is more than a corporation--it's a global community built on trust, character, and purpose. Here, we act ethically, care deeply about people, and always put our customers first. We help teams succeed through collaboration, tackle challenges with resilience, and innovate with intention.

Join us on our mission to drive positive change through privacy, technology, and teamwork. At OpenText, we don't just have a culture--we live our values. Choose us because you want to be part of a company that empowers you to make a meaningful impact.



OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us athr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.