Job Description

What we do and are proud of

At Brentwood Bay Resort, we believe unforgettable guest experiences start with an exceptional team. Our oceanfront setting, award-winning dining, and relaxing spa set the stage, but it's our people who make the real difference.We're proud to have been recognized multiple times as Outstanding Workplace of the Year, thanks to a team that values creativity, excellence, and genuine hospitality. Here, you'll find a workplace where you can refine your skills, grow your career, and be part of a supportive group that takes pride in what we do--while still having fun along the way.

Why this role matters

As the Lead Room Attendant, you are more than a housekeeper--you're a standard-bearer. Your eye for detail and commitment to perfection ensure every guest room reflects the high calibre of a 4+ star resort. Just as importantly, you set the tone for the team by leading with pride, coaching others, and stepping in to support the supervisor when needed. This is a role where excellence meets leadership, and where your work directly shapes the comfort, trust, and peace of mind our guests rely on.

What you'll do

Lead by example on the floor, ensuring every guest room is cleaned and presented to the highest standards Prepare housekeeping carts and keep supplies organized for efficient, smooth operations Refresh guest rooms quickly and thoroughly, from stripping and remaking beds to restocking linens and amenities Tackle deep cleans and special projects with precision and pride Mentor and train new team members, building their skills and confidence in line with resort expectations Provide feedback and guidance to help the team deliver consistent, outstanding results Step into a supervisory capacity when required, supporting scheduling, coordination, and problem-solving Act as a key link between room attendants, supervisors, and management to ensure daily operations run seamlessly

What you'll bring

Minimum of 3 years housekeeping experience Previous experience in a 4+ star hospitality environment Strong understanding of what makes a perfect guest room and the ability to deliver consistent results with minimal supervision Familiarity with industry best practices and housekeeping standards Experience training, mentoring, or coaching others Capability to step confidently into a supervisory role when required Open availability, including weekends and holidays A professional appearance and respectful, guest-focused approach Physical ability to perform housekeeping tasks, including lifting up to 30 pounds, standing, and bending throughout the day A positive, adaptable mindset with a great sense of humour--we work hard and have fun doing it

What's in it for you

Starting wage of $23 per hour plus tips Extended health and dental benefits after three months Be part of an award-winning workplace, recognized as Outstanding Workplace of the Year Career development opportunities and leadership growth in a supportive team Perks including a discounted staff menu at 50% off while on shift, complimentary hotel stays, discounts for friends and family, 50% off spa treatments, savings on spa retail products, and free paddle sports rentals
At Brentwood Bay Resort, we believe diverse experiences can lead to success. Even if you don't meet every requirement, we encourage you to apply if you feel this role is the right fit.

Job Types: Full-time, Permanent

Pay: $23.00-$25.00 per hour

Expected hours: 35 - 40 per week

Benefits:

Casual dress Company events Dental care Discounted or free food Employee assistance program Extended health care Life insurance On-site parking Paid time off Vision care Wellness program
Work Location: In person