Job Description

Space in the City Inc. transforms homes across the GTA into calm, organized, design-forward sanctuaries. We're now seeking an experienced

Lead Professional Organizer

who can own projects from the first consultation through the final reveal, while inspiring a small team of organizers to deliver five-star results. If you love strategy as much as sorting, thrive on client interaction, and can juggle schedules, budgets, and bins without breaking a sweat, this role is for you.

Core Responsibilities

1. Client Leadership & Experience

Consultations & Needs Assessment:

Conduct on-site walk-throughs; listen deeply; capture meticulous measurements and notes.

Customized Project Planning:

Craft clear, client-approved plans (decluttering approach, space planning, product list, budget & timeline).

Primary Client Liaison:

Serve as the single point of contact; provide proactive progress updates and rapid issue resolution. Lead all organizing, decluttering, and move-related projects.

Post-Project Follow-Up:

Check in, troubleshoot tweaks; nurture long-term relationships and referrals.

2. Team Oversight & Mentorship

Leadership & Direction:

Set the daily game plan; model professionalism, efficiency, and a solutions mindset.

Task Delegation:

Match duties to each organizer's strengths; reassign or coach in real time to keep momentum.

Training & Development:

Teach best practices; give constructive feedback; champion continuous skill growth.

Performance Monitoring:

Ensure quality, safety, and adherence to Space in the City standards; document wins & gaps.

Team Morale & Communication:

Foster trust, respect, and open dialogue; mediate minor conflicts swiftly.

3. Operational & Administrative Excellence

Project Scheduling & Coordination:

Book sessions, build timelines, and keep everyone (client, operations & crew) in the loop.

Product Sourcing & Ordering:

Select, purchase, track, and receive all supplies within budget.

Budget & Expense Tracking:

Log labour hours and costs; flag overruns early; maintain financial accuracy.

Record-Keeping & Compliance:

Maintain airtight digital files (scope, photos, waivers, receipts, reports etc).

Process Improvement:

Spot inefficiencies; suggest better tools or templates to management, develop training plans and SOP's.

4. Organizing Mastery & On-Site Execution

Custom System Design:

Create intuitive, sustainable, maintainable solutions tailored to each household.

Space Planning:

Optimize layouts for flow, accessibility, and safety, sketch/tech where needed.

Standards & Safety:

Uphold pristine work areas and respect clients' property at all times.

Hands-On Support:

Jump in wherever needed (lifting, assembling, categorizing) to keep projects on track.

5. Reporting & Metrics

Frequent Status Updates:

Brief the Operations team on project health, wins, and roadblocks. Surface risks or client concerns immediately along with recommended solutions.

Project Completion Reports:

Summarize hours, expenses, systems installed, and client feedback.

Performance KPIs:

Track KPI's.

Skills & Attributes

Polished, professional, and relentlessly positive. Empathetic and kind, clients and teammates feel heard and supported. Proactive problem?solver who shows initiative and owns outcomes. Equally comfortable working solo or leading a team. Excellent coordination, reporting, budgeting, and project?management skills. Strong city navigation and scheduling sense. Eagle?eye attention to detail and quick to learn new tools. Strict confidentiality and discretion when working in private homes.

Must-Have Qualifications & Skills

Professional Organizing Expertise:

2+ years leading whole-home or multi-room organizing projects & unpacks.

Client-Facing Confidence:

Stellar communication, empathy, and the finesse to guide privacy-sensitive clients.

People Leadership:

Proven ability to motivate and manage a small team in fast-moving environments with experience coaching junior staff or delivering formal training.

Project Management Savvy:

Comfortable juggling timelines, budgets, and product procurement with zero-drama execution.

Design-Conscious Eye:

Strong grasp of aesthetic principles, colour theory, and product styling (an interior-design / staging background preferred).

Tech Fluency:

Basic CRM use, virtual meeting tools, and willingness to learn new apps.

Driver's Licence + Vehicle:

Reliable car with cargo room for bins and donations (mileage reimbursed).

Background Check:

Clear criminal record a must.

Nice-to-Haves

Social-media flair for capturing before-and-after content Light DIY / handyperson skills (mounting, minor installs)

Physical Requirements:

Ability to travel between project sites, stores, warehouses and various donation sites. Entails prolonged standing, twisting, stooping, kneeling, squatting, bending, and climbing. Ability to lift over 40 lbs, climb stairs & assemble furniture.

Schedule:

This role requires flexibility with day-to-day schedules, travel across the GTA, and the ability to commit to full-day organizing sessions (typically 8 hours). Hours will vary greatly week to week Hours are not guaranteed but dependent on how much work we have May include some evening or weekend hours

This role is not suitable for candidates who:

Are running their own organizing business Require a fixed or guaranteed weekly schedule Cannot consistently work long physical days Are uncomfortable with high net worth client-facing & team leadership Struggle with fast-paced decision-making

Ready to Lead the Transformation?

Send a video recording of you to operations@spaceinthecity.ca:

Telling us about your favourite organizing project (and why). Tell us about a leadership win you're proud of. Attach your best before and afters, explaining your process/reasoning. Attach your resume.
While all applications are read in great detail, due to the number of applications we receive on a daily basis, we do not respond to every application unless the criteria is a match.

Space in the City is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Job Types: Part-time, Casual, Seasonal, Freelance

Pay: $30.00-$35.00 per hour

Benefits:

Flexible schedule
Licence/Certification:

Driving Licence (required)
Location:

Toronto, ON (required)
Work Location: On the road