Job Description

Who we are

At Rocky Mountain Soap we are passionate about everything natural. We have been formulating natural cosmetics in Canmore, Alberta for 23 years. The Rocky team is at the heart of what we do, and our team is growing. Not only do we make high quality products that are good for you and the planet, we want people that want to make a difference too. If you love a healthy planet, care about natural ingredients, and want to work in a growing and innovative environment, then Rocky is the right fit for you.

The position

The Lead Product Advisor is responsible to lead the day-to-day operations of the retail store and the customer and employee experience within, in the absence of other store leadership. Their accountability is to sustain the smooth operations of the store and to ensure that the customer and employee experience reflects the standards, culture and values of Rocky, always.

What you\'ll be doing

• Consistently set the example by demonstrating personal customer service and selling skills aligned to Rocky\xe2\x80\x99s service standards and expectations
• As directed by the Store Leader, utilize Rocky tools to train and develop team members
• Encourage, support, and redirect the team to ensure the best possible experience for our customers
• Participate in the completion of in-store presentation to defined brand standard to create an optimal and consistent shopping experience
• Share customer feedback and observations to foster continuous improvement
• Address customer concerns and complaints readily and with intent
• Support, guide and genuinely connect with team members and help create a safe space for contribution from everyone
• Ensure the safe operation of the store and the safety and wellbeing of the team and customers
• Participate in all inventory management processes
• Report quality issues timely and ensure all products on sales floor meet our brand standards for quality and presentation
• Strive to drive revenue and performance metrics including revenue, ATV, and conversion

• You have an interest in leadership and are inspired by our company\'s purpose
• You have a passion for retail with an entrepreneurial spirit and are always looking to develop your business skills
• You are a team player
• You have a love for natural products and a desire to share your passion with your team and your customers
• You have an ability and passion to have fun, laugh and promote kindness
• You have a fearlessness to \'give it a go\'
• You are available to work a flexible schedule, working between 26-40 hours per week

• Significant product discounts and quarterly allowances
• The opportunity to earn additional monthly retail bonuses based on performance
• Subsidized group medical and dental benefits for you and your family
• Share in Rocky\xe2\x80\x99s success - The Great Game profit sharing program
• Generous paid annual vacation and personal days
• Healthy lifestyle support through an annual allowance
• Access to a dedicated Rocky coach to help you optimize your potential
• The opportunity to participate in Culture Club organized activities

• We are accepting applications for the Lead Product Advisor position until a suitable candidate is found.
• Eligibility: Candidates must be legally authorized to work in Canada.
• Apply online or drop by our store with a resume, we would love to meet you!

Rocky Mountain Soap Company