Lead, People Experience Centre
Vancouver, BC, Canada
Job Description
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who we are
At lululemon, we work together to elevate the world. We set audacious goals, nurture big growth and engineer innovative products that allow people to feel\xe2\x80\x94and perform\xe2\x80\x94their best. To us, leadership is more than a role or title\xe2\x80\x94it\xe2\x80\x99s a way of being. We are all leaders, committed to growth and results.
Together, we\xe2\x80\x99re co-creating a future that otherwise wouldn\xe2\x80\x99t exist. To do that, we\xe2\x80\x99re looking for people who unite diverse perspectives to lean into bold visions. Who strive to be better than they were yesterday. Who are all in, in everything they do.
We\xe2\x80\x99re looking for you. Join us
about this team
The People Experience Centre (PEC) provides an elevated and truly global service delivery experience. We support our people with information, transactional assistance and issue resolution in a caring, competent, and convenient way using digital channels where possible and human channels where needed.
a day in the life: what you\xe2\x80\x99ll do
Integrate fun and joy as a way of being and working, aka doesn\xe2\x80\x99t take yourself too seriously.
At lululemon, we work together to elevate the world. We set audacious goals, nurture big growth and engineer innovative products that allow people to feel\xe2\x80\x94and perform\xe2\x80\x94their best. To us, leadership is more than a role or title\xe2\x80\x94it\xe2\x80\x99s a way of being. We are all leaders, committed to growth and results.
Together, we\xe2\x80\x99re co-creating a future that otherwise wouldn\xe2\x80\x99t exist. To do that, we\xe2\x80\x99re looking for people who unite diverse perspectives to lean into bold visions. Who strive to be better than they were yesterday. Who are all in, in everything they do.
We\xe2\x80\x99re looking for you. Join us
about this team
The People Experience Centre (PEC) provides an elevated and truly global service delivery experience. We support our people with information, transactional assistance and issue resolution in a caring, competent, and convenient way using digital channels where possible and human channels where needed.
a day in the life: what you\xe2\x80\x99ll do
- Responsible for day-to-day P&C service delivery operations.
- Manages PEC Team members (hire, onboard, coach, develop, evaluate).
- Ensures working practices are in place and consistently applied by team.
- Applies P&C program, process and system expertise to solve complex issues and handle escalations.
- Intakes, evaluates, prioritizes, coordinates new work requests for PEC.
- Partners with cross functional project teams to evaluate, plan and implement changes impacting service delivery.
- Influences service delivery design and advises on changes to P&C programs, policy, strategy, content.
- Post-secondary degree in Human Resources or Business Administration.
- Minimum 5 yrs experience working within a HR operations function, with a focus on service management.
- Experience leading a team (hiring, coaching, developing, performance).
- Experience with ServiceNow, Workday, Avature, Docebo an asset.
- Strong knowledge of service management best practices.
- A strong service ethos, together with an orientation to using data and insights to drive continuous improvement.
- Strong problem-solving and analytical skills.
- Excellent communication skills, both written and verbal.
- Intermediate ability to work collaboratively with multiple stakeholders within and outside of HR.
- Well-honed project management and road-mapping skills.
- Acknowledge the presence of choice in every moment and take personal responsibility for your life.
- Possess an entrepreneurial spirit and continuously innovate to achieve great results.
- Communicate with honesty and kindness and create the space for others to do the same.
- Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Foster connection by putting people first and building trusting relationships.
Integrate fun and joy as a way of being and working, aka doesn\xe2\x80\x99t take yourself too seriously.
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Job Detail
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Job IdJD2140756
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationVancouver, BC, Canada
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EducationNot mentioned