Job Description

Choose a workplace that empowers your impact.

Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and experience. A place where you can personalize your employee journey to be -- and deliver -- your best.



We are a purpose-driven, dynamic and sustainable pension plan. An industry leading global investor with teams in Toronto to London, New York, Singapore, Sydney and other major cities across North America and Europe. We embody the values of our 600,000+ members, placing their best interests at the heart of everything we do.



Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.



Don't just work anywhere -- come build tomorrow together with us.



Know someone at OMERS or Oxford Properties? Great! If you're referred, have them submit your name through Workday first. Then, watch for a unique link in your email to apply.



Reporting to the Manager, Pension Education & Relationship Management, the Lead, Pension Education & Relationship Management is a highly motivated individual, responsible for providing a range of pension education and training services with a focus on educating the Client, driving product and service awareness, and supporting OMERS advocacy/plan sustainability messaging. Clients include plan members, employer administrators and other interested parties, primarily associations and unions. The Lead, Pension Education & Relationship Management has a primary front-line external focus to respond to Client needs, develop materials, and communicate the OMERS plan to all Client groups by delivering face-to-face or virtual pension education training programs across the province. A successful Lead, Pension Education & Relationship Management must also have a strong ability to build long-lasting trusting business relationships with our partners.

As a member of this team, you will be responsible for:

Department Focus

Implementing the employer education strategy to improve plan administration

Building trusted partnerships within your employer portfolio

Expanding the reach and impact of our member communication and education

Supporting the stakeholder relations plan and the pension plan design process



Client Focus & Technical

Delivering Client education programs (pension information sessions, member/employer webinars, employer conferences and other stakeholder events)

Establishing strong working relationships and rapport with assigned employer groups

Working towards improving employer plan knowledge and compliance with legal requirements

Providing prompt, accurate information, in an engaging, professional manner to both internal and external stakeholders - this may require working additional hours outside of normal business hours (evenings and weekends), as required to meet objectives

Designing, developing and implementing member and employer training programs that satisfy the needs of OMERS and the Client

Executing targeted outreach and customizing training plans by leveraging data insights to drive meaningful conversations with maximum impact to the Client

Developing an understanding of e-learning techniques and, where relevant, participating in the creation and delivery of e-learning programs

Remaining current on regulatory/policy changes relating to the OMERS Pension Plan(s) and keeping up to date with developments in the pension industry



Expected attributes

As an ambassador of OMERS, maintaining a professional level of rapport and appearance at all times

Demonstrating sound judgment and tact when dealing with both internal and external stakeholders in a face-to-face environment

Being accountable for decisions and actions, while understanding the business and responding to all related issues, concerns and problems

Identifying opportunities for process improvement and documentation across pension services

To succeed in this role, you:

Are fluent in conversational French (would be an asset)

Have a university degree or college diploma together with a minimum of 5 years or more, demonstrated experience and knowledge of the pension industry

Have successfully completed the Pension Plan Administration Certification (PPAC) or working towards it

Are a strong strategic thinker and decision-maker, and are able to build trust through demonstrated personal integrity, encouraging team to act in best interest of OMERS and achieve the highest standards

Project management skills or experience

Take responsibility for decisions and actions while understanding the business and respond to all related issues, concerns and problems

Have superior customer service, presentation and interpersonal skills

Have excellent two-way communication skills and are able to actively listen and articulate in a clear concise manner

Have the ability to establish priorities and multi-task

Have the availability to travel within Ontario as required, including airplane travel and overnight stays

Must have a valid driver's license

Are accredited in adult education/training (would be an asset)

Have a well-rounded knowledge of pension plan administration and governing legislation and regulations - Pension Benefits Act, Income Tax Act, Family Law Act, and have detailed knowledge of

OMERS plan provisions, administrative policies and procedures (would be an asset)



As one of Canada's largest defined benefit pension plans, our people-first culture is at its best when our workforce reflects the communities where we live and work -- and the members we proudly serve.



From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.