Lead Int Txn, Voice N Mobile
Job Description
Job Family Descriptor
SUMMARY OF FUNCTIONS
Provide Tier one technical support to customers through email, telephone and desktop support.
Troubleshooting faults and problems as per the highest service standard should be the primary focus.
Responsible for resolving and restoring the customer services by ticketing management for those riding on TATA Communications Network and Infrastructure.
Interface with equipment vendors when necessary to make system adjustments.
FUNCTIONAL QUALIFICATIONS
Troubleshooting, Ticketing, Communication skills, Good Analytical, Diagnostic and Problem-Solving skills and Customer Centricity.
Understanding of SQL, UCC, Voice & IP, and other platforms like ITFS, Teams, Webex, Zoom,
Knowledge of application software, operations and routing, Internet BGP Architecture, SDWAN etc. in an Enterprise or Service Provider environment is a plus.
Certifications - CCNA/JNCIA is a plus.
Ability to understand various product offering by Tata Communications.
Dealing with ambiguity and pressure.
Ability to collaborate with cross functional groups internally / globally as well as with vendor organizations.
This position is required to work in the afternoon shifts EST time, Monday - Saturday.
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Job Detail
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Job IdJD2218981
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMontreal, QC, Canada
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EducationNot mentioned