Job Description

Job Overview:

We are seeking a friendly and outgoing individual to join our team as a Lead Host/Hostess. As a Host, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive dining experience. This is a great opportunity to work in a fast-paced and dynamic environment in the hospitality industry.

Duties:

- Greet guests with a warm and friendly welcome

- Seat guests based on guest preferences and balancing of customer flow in service stations.

- Answer phone calls professionally and maintain reservations via OpenTable

- Provide accurate wait times and monitor waiting lists

- Assist in setting up and clearing tables

- Maintain cleanliness and organization of the host station and front area

- Communicate with servers, kitchen staff, and management to ensure smooth operations

- Handle guest inquiries, complaints, and special requests

- Be a team player and an ambassador for the company at all times

- Maintain full knowledge of our retail products and pricing with an ability to sell to guests

Skills:

- Strong hospitality skills with a passion for providing excellent guest services

- Proficiency in using OpenTable

- Excellent phone etiquette and communication skills

- Ability to multitask and work in a fast-paced environment

- Knowledge of food service procedures and restaurant operations

- Willingness to help out in other areas of the restaurant as needed

Requirements:

- Personable and welcoming demeanor

- Previous experience in customer service or hospitality preferred but not required

- Must be able to stand for long periods of time

- Flexible availability, including evenings, weekends, and holidays

- Must have valid Pro-Serve Certification

- Must possess a valid SIN and able to obtain work in Canada

We are committed to a diverse and inclusive workplace and our hiring decisions take this into account.

If you feel that you would be a good fit for this position, please apply directly or email your resume to benm@lastbestbrewing.com

Job Types: Full-time, Permanent

Work Location: In person