Job Description

Salary range: The salary range for this position is CAD $45.46 - $65.35 / hour Why Fraser Health?:

We are proud of the innovation, dedication, partnership, and tenacity of our physicians, employees, and volunteers. More than any building or technology, our people make Fraser Health distinct.

Position Overview: Lead, Voice Services, Health Informatics

The Lead, Voice Services, Health Informatics is responsible for managing assigned projects, providing leadership to team members, and applying effective change management strategies. This is a hybrid position, with periodic on-site work expected during phone deployments and when supporting Phone MFPs for user assistance.

Build your career experience as you:

Provide mentorship, support, and system administration for an interoperable solution that integrates clinical and business workflows across Fraser Health's core clinical systems, as well as regional and provincial initiatives. Use your excellent communication skills to convey technical information to diverse audiences. Offer consulting support throughout all phases of project development, implementation, and system operations. Mentor and guide team members.

Qualifications:

Bachelor's degree in computer science, Software Engineering, Telecommunications, or 5 years of relevant work experience. Proficiency in meeting facilitation, requirements gathering, end-user engagement, and customer service. Knowledge of Cisco CUCM telephony and faxing/MFP systems administration. Proficiency in Microsoft Office (Word, Excel, Visio, PowerPoint).

Key Responsibilities:

Perform business analysis tasks. Administer systems (Windows), including patching, RDP, vSphere, Cisco CUCM, MS Teams, and Session Border Controller. Document use cases and workflows. Act as a site liaison for project change control. Provide support for e-faxing, MFPs (Multi-Function Printers), and telephony (HP Capture and Route, Forward Advantage CDS). Conduct device testing and application troubleshooting. Bonus: Experience with SQL and Power BI. Ability to travel within the Lower Mainland.

Preferred Assets:

Experience with Health Information Management and Re-Development projects. Project management experience in telephony. Bonus: Skills in SQL, Power BI, PowerShell, or other scripting languages. Knowledge of faxing systems. Advanced proficiency in Excel and Outlook. Familiarity with ServiceNow. Business analysis certification and experience. ITIL certification.

Location:

This is a full-time position available at Central City, Surrey, BC.

Why Join Us?

A career with Fraser Health offers the opportunity to be part of a dedicated team of experts in a A career with Fraser Health means joining a dedicated team of experts in a dynamic and rewarding healthcare environment. We offer a competitive compensation and benefits package, including comprehensive health coverage.


Fraser Health serves over 1.9 million people across 20 diverse communities, from Burnaby to Fraser Canyon, on the traditional territories of the Coast Salish and Nlaka'pamux Nations. Our team of 40,000 staff, medical professionals, and volunteers is committed to delivering on our vision: Better health, best in health care.


Ready to take the next step in your career? Apply today to continue the conversation and make a difference in the communities we serve. We value diversity and strive to maintain an environment of Respect, Caring, and Trust.


Curious about what it's like to work here?


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Facebook: @fraserhealthcareers Twitter & Instagram: @FHCareer LinkedIn: fraserhealthcareers

Detailed Overview:

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Lead, Health Informatics is responsible for leading and managing assigned projects, providing leadership to team members and applying appropriate change management strategies as part of a project. Provides advice, guidance, and direction to an assigned portfolio in the areas of knowledge management, and decision support; in clinical and corporate business areas which includes the development and implementation of application architecture. Provides expertise on enterprise-wide projects, serves as back up to the Portfolio Manager in the area of team leadership. Responsibilities:
Provides guidance and expertise by consulting to all disciplines and stakeholders within an assigned portfolio by performing functions such as coordinating and performing feasibility studies, conducting workload efficiency analysis using formal data gathering techniques, analyzing, designing and implementing appropriate information systems, and identifying system deficiencies, user department operational inefficiencies and recommending ways of improving business efficiency functions. Participates in enterprise-wide, cross-disciplinary business strategy projects including confidential initiatives that support the selection, procurement and implementation of appropriate information systems applications that may result in the elimination of FTEs. Serves as a consultant participating on enterprise-wide projects which are under the leadership of the Portfolio Manager; serves as back up to the Portfolio Manager in the area of team leadership or project management. Prepares status reports and meets with clients and provide reports back to the Portfolio Manager as required. Responsible to establish and lead assigned information system projects by adhering to project management and support structure methodologies, managing project timelines, monitoring expenditures and variance analysis, facilitating change management strategies, defining tasks, identifying resource needs, and reporting on project status to the Portfolio Manager or Manager. Provides strategic guidance in the project design phases and works within assigned budget and provides reports or raises concerns as necessary. Participates in the hiring process for staff, and coordinates and provides guidance to team members. Performs system analysis by establishing application systems scope and objectives, conducting feasibility studies, planning or modifying procedures to solve complex problems, preparing detailed specifications and solving existing system logic difficulties as required. Recommends the best cost effective solutions for the business area; informs and discusses potential business impacts with the client. Performs complex business and/or clinical process analysis including conducting work flow analysis and developing business information requirements and models. Defines business and/or health information scope and objectives; plans, designs and modifies practical manual and automated business procedures. Coordinates and provides third level application support to critical system problems and ensures that the application service level agreement in place is written or maintained to meet the business expectations and Informatics capabilities. This may include vendor or 3rd party coordination Coordinates the support rotation and monitors the support queue. Serves on a variety of Fraser Health wide health service delivery area and departmental committees, task groups, internal working teams and corporate projects. Maintains knowledge of infrastructure and technologies by remaining aware of current and new technologies
Qualifications:

Education and Experience

Bachelor's degree in Health Information Science or Computer Science, Software Engineering or related field or equivalent combination of education, training, and experience. Five (5) years of recent experience with business and systems analysis including experience as a project manager. Experience with health and corporate information systems.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities:

Ability to provide leadership to a variety of project teams in an environment that constantly changes and that has fluctuating priorities. Knowledge of information management, health informatics, business processes, technologies and applications. Knowledge of all components of a technical architecture. Ability to translate business and/or clinical needs into application architecture requirements. Ability to quickly comprehend the functions and capabilities of new technologies. Demonstrated knowledge of the project management process and the systems development life cycle. Demonstrated decision making ability within complex and diverse issues. Demonstrated superior skills in data research, gathering, modeling, and business and systems analysis. Ability to organize work, problem solve, multitask and meet deadlines. * Physical ability to perform the duties of the position.