Job Description

Lead Hand Security Agent

aims to inspire everyone who attends our campus - artists, leaders, and thinkers - to unleash their creative potential.

We acknowledge, with deep respect and gratitude, our home on the side of Sacred Buffalo Guardian Mountain. In the spirit of respect and truth, we honour and acknowledge the Banff area, known as Minhrpa (translated in Stoney Nakoda as the waterfalls) and the Treaty 7 territory and oral practices of the \xc3\x8ey\xc3\xa2rhe Nakoda (Stoney Nakoda) - comprised of the Bearspaw, Chiniki, and Goodstoney Nation - as well as the Tsuutina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, Kainai. We acknowledge that this territory is home to the Shuswap Nations, Ktunaxa Nations, and Metis Nation of Alberta, Region 3. We acknowledge all Nations who live, work, and play, help us steward this land, and honour and celebrate this place.

The Opportunity

Banff Centre is looking for an experienced Lead Hand Security Agent (LHSA). The LHSA assists the Security Services Manager (SSM) with the administration, training and the general operation of the Security Service department and fulfills most of the responsibilities of the SSM during their absence.

Specific Accountabilities

Reporting to the Security Services Manager, below are some key responsibilities:

• Assist in the development and maintenance of training programs
• Maintain the lost and found policy and procedures and the system for monitoring, distributing and the return of property when required
• Review occurrence reports for completeness and accuracy and distribute to the appropriate recipients for action and/or information
• Follow-up on outstanding action that must be taken to conclude investigations
• Act as liaison between the SSM and the Security Officers to ensure quality control on customer service and public safety
• Keep current with policies and regulations so that ongoing planning may be applied to procedural manuals and that the proper information is communicated to other internal departments
• Keep current with emergency and operational procedures
• Act as liaison person between the Health and Safety Officer (HSO) and the SSM on matters related to accident investigation and injury
• Assist the SSM in dealing with any confidential or sensitive issues with a high level of confidentiality
• Assist in acting as liaison with emergency services and, in particular with Canadian Park Service Wardens, in reporting and helping to provide a safe environment between the campus population and wild animals
• Other related duties as may be assigned

Qualification and Educational Requirements

• Minimum 5 years of security related experience is required
• Diploma and/or completion of Alberta Basic Security Training (ABST) and licensing under the Alberta Security Agent and Investigators Act, or proof of enrollment, is required
• Current certificates for Standard First Aid, CPR/AED Level C, and fire prevention/training programs
• A valid Alberta driver's license or international equivalent
• Previous security background or experience in dealing with the public in a service-oriented environment
• Knowledge of civil/criminal laws with respect to certain property offences, disorderly conduct, trespassing, etc.
• Advanced working knowledge of MS Office software
• Physical and mental ability to conduct lengthy patrols of multi-storied buildings and extensive grounds via foot or by vehicle
• Demonstrates excellent interpersonal, organizational, and oral and written communication skills
• Responds to contentious or highly-sensitive issues with discretion and effectively deals with confidential matters
• Recognizes and demonstrates the need for initiative in dealing with and resolving problems

Special Requirements

• Due to the nature of the job, this position requires the candidate to be available to work a flexible, irregular schedule and weekends. Overnight shifts on a monthly rotation are required.

Employment Terms & Benefits

• In accordance with CUPE 4318, this is a unionized, hourly support staff position, subject to a 500-hour probationary period.
• This position pays $25.25 per hour, working up to 40 hours per week on a rotating schedule. Hours worked per week may vary depending on business needs.

of working at Banff Centre are:

• Private room in shared

(based on availability) * Staff cafeteria and restaurant discounts

• Onsite fitness facility at a discounted rate + first month free for new staff!
• Free or reduced admission to selected Banff Centre performance and events.
• Professional Development

Application Process

• We are accepting applications for the Lead Hand Security Services Agent position until a suitable candidate is found.
• Candidates offered a position with Banff Centre, in this capacity, will be required to obtain a criminal record check verifying a clear record before a final job offer can be finalized.
• Visa requirements: Candidates must be legally eligible to work in Canada. Banff Centre is unable to assist candidates in obtaining Canadian work authorization.

All Banff Centre for Arts and Creativity Employees are encouraged to be fully vaccinated against COVID-19.

The Banff Centre