Job Description

RACKsteel Material Handling is expanding its forklift and equipment service division, and we're looking for a

Lead Field Service Technician - Operations

to help drive the growth of this emerging department. This role is designed for a skilled technician who wants to stay hands-on while also stepping into operational, administrative, and leadership responsibilities.

You'll work closely with the Service Manager and General Manager, gaining exposure to scheduling, workflow planning, customer engagement, and day-to-day service operations. As the department grows, you'll play a key role in mentoring new technicians, shaping service processes, and supporting the foundation for future team expansion.

If you're a strong technician ready for the next step--one that blends field work with leadership development and operational involvement--this opportunity is built for you.

Why Work With Us

Leadership Opportunity

- This is a senior technician role with a clear path toward supervisory or management responsibilities.

Career Growth

- Receive structured guidance, training, and mentorship directly from senior leadership.

High-Impact Position

- Your decisions and input will help shape the workflows, standards, and culture of a growing service division.

Team-First Environment

- Work in a supportive setting that values integrity, craftsmanship, and professional growth.

Customer-Focused Work

- Build lasting relationships while delivering reliable, efficient field service.

Your Role Includes

Serving as the

lead field technician

during the continued launch and expansion of the service division. Performing field-based service, repairs, troubleshooting, and diagnostics on forklifts and other material handling equipment. Handling

lead-tech duties

, including coordinating jobs, supporting daily planning, and mentoring junior technicians as they join the team. Engaging directly with customers to explain repairs, identify future service needs, and provide professional on-site support. Assisting with outbound service calls and identifying opportunities for additional service or equipment support. Supporting the Service Manager in operational tasks such as scheduling, workflow coordination, prioritizing service calls, and ensuring timely service delivery. Helping create and refine new service processes, standards, and documentation as the division grows. Participating in the training and onboarding of new technicians. Maintaining accurate work orders and consistent communication with parts, operations, and management teams. Caring for company vehicles, tools, and assets, including the service van. Upholding safety, cleanliness, and professionalism on every job site. Starting wage on offers commensurate with experience and qualifications. Top of range available for qualified candidates.

What You Bring

Must-Have Qualifications

3+ years of forklift or material handling equipment service and repairs High school diploma Experience maintaining and diagnosing forklifts or material handling equipment. Valid Class 5 Driver's License Comfort working independently in a field service environment

Preferred Qualifications

Red Seal as a Heavy Duty Equipment Technician or related field preferred. Familiarity with ERP/work order systems and quoting repairs Strong customer service and communication skills Experience in rentals, parts, or equipment service is considered an asset Interest in leadership, operations, or supervisory development

Join the Team

If you're looking for a role that keeps you on the tools while offering long-term advancement into operations and leadership, this is your moment. As a

Lead Field Service Technician - Operations

, you'll be part of building a division with genuine growth potential--supported by a company that values your development and craftsmanship.

At RACKsteel, you're not just filling a position. You're shaping the future of a department and joining a team committed to excellence, teamwork, and personal growth.

Location:

5596 268 St, Langley, BC (Field Service Role)

Employment Type:

Full-time, On-site / Field-Based

Division:

Material Handling

Reports To:

Service Manager / General Manager

Schedule:

7:00am to 3:00pm, Monday to Friday

Job Types:

Full-time, Permanent

Benefits:

Casual dress Company events Dental care Extended health care On-site parking Paid time off

Experience:

Forklift or Material Handling repair: 3 years (preferred) Mechanical Repair and Diagnostic: 3 years (preferred) Red Seal (preferred)

Work Location:

On the road

Job Types: Full-time, Permanent

Pay: $40.00-$48.00 per hour

Expected hours: No less than 37.50 per week

Benefits:

Casual dress Company car Company events Dental care Disability insurance Extended health care Life insurance On-site parking Paid time off Vision care
Work Location: On the road