Job Description

Position Information

Posting Number:

ROM25-291E

Title:

Lead, Employee Experience and Organizational Effectiveness (RFT 1.0 FTE)

Position Status:

Regular Full-time

FTE:

1

Job Schedule:

Days

Department:

Learning Services

Union:

Non-union

Site:

Royal Ottawa Mental Health Centre

About The Royal

As one of Canada's foremost mental health care and academic health science centres, The Royal has a clear purpose: to get more people living with mental illness into recovery faster. This is at the core of everything we do and it is driven by the passion, focus and dedication of our employees. Every day, the work that we do transforms the lives of people with mental illness through specialized mental healthcare, advocacy, research and education.

POSITION SUMMARY:

Reporting to the Director, Learning & Development, The Lead, Employee Experience & Organizational Effectiveness help shape an engaging, inclusive, and high-performing culture at The Royal by leading strategies and initiatives focus on employee engagement, organizational improvements , including performance and talent management, and training and development. As a thought leader in organizational effectiveness, this role serve as a trusted advisor to business leaders, providing insights and strategies to drive continuous culture improvement and enhance employee experience.

DUTIES:

Lead the design and implementation of The Royal's employee engagement survey strategy, including planning, communication, and post-survey actions. Leading, developing, and supporting a team to achieve results by setting clear expectations, providing guidance, and fostering a respectful, high-performance environment. Analyze and deliver actionable insights to senior leadership Develop strategies and facilitate action planning workshops for business leaders Collaborate with Communications and EDI teams to develop tools and guidelines for effective messaging, action planning and continuous improvement. Lead the development and implementation of frameworks and guidelines to support robust performance and talent management practices Collaborate with HR and Communications to design and deliver change strategies that support leaders and employees organizational changes. Partner with Manager, Leadership and Learning to design and facilitate change workshops to promote awareness and understanding of new organizational effectiveness frameworks. Review and make recommendations for improvement of business processes for scheduling and delivery of high impact healthcare programs. Collaborate with Nursing Professional Practice to ensure a seamless onboarding experience for new nurses and clinical staff Facilitate workshops, learning sessions, and coaching activities, including delivering the Corporate Welcome orientation session for new employees Establish and monitor key performance indicators to evaluate program effectiveness to ensure alignment with business and talent goals. Support strategic projects by developing and executing project plans to improve adoption and minimize resistance. Partner with project teams to ensure effective stakeholder engagement, communication, and leadership alignment. Build capability across the organization through toolkits, learning sessions, and coaching for leaders.

QUALIFICATIONS:

Bachelor's degree in Organizational Development, Human Resources, Business Administration, Psychology, Education, or a related field. Master's degree in Organizational Development, Change Management, HR, or a related field is preferred. 5 years in organizational development, change management, or related roles. Hands-on experience executing change strategies: stakeholder impact analysis, sponsor coaching, resistance mitigation, training, and adoption measurement Experience in organizational diagnostics and designing OD interventions such as leadership development, competency frameworks, and engagement programs. Expertise in mapping, engaging, and influencing senior leaders and change champions to foster adoption and alignment. Preferred knowledge of relevant legislation, accreditation standards, collective agreements, and ability to support audit readiness Experience working in a unionized and/or healthcare environment is preferred. Lean Six Sigma, Adkar or Prosci Change management certifications preferred. Demonstrated success in developing and implementing organizational effectiveness initiatives that align with business goals. Experience facilitating workshops and working collaboratively in a matrixed organizational environment. Background in influencing senior leaders and cross-functional teams to drive culture and engagement initiatives. Familiarity with employee survey methodologies, data analysis techniques, and HR metrics. Awareness of diversity, equity, inclusion, and belonging best practices and their integration into employee experience and culture. Knowledge of how organizational structure and culture influence overall effectiveness. Deep understanding of structured models like ADKAR, Kotter's 8-Step, Lewin, Lean Change, and their practical application in large-scale program Ability to conduct impact assessments, workforce diagnostics, gap analysis, and translate data into actionable change plans. Excellent verbal, written, and visual communication capability--and skilled in leading workshops, presentations, and train-the-trainer sessions Highly organized, capable of designing and executing change initiatives on time, within scope and in coordination with project timelines. Skilled in adult learning design, learning needs assessment, and creating effective training content and coaching tools. Able to refine tools and frameworks over time by leveraging lessons learned, feedback, and evidence-based best practices. Experience working effectively across HR, L&D, operations, IT, and project teams to integrate change initiatives Comfortable leveraging digital tools (e.g., Microsoft Power BI, Excel, or similar platforms) for data analysis and reporting. Strong facilitation and interpersonal skills to manage complex conversations and support a culture of trust and inclusion.

Salary Range:

47.03 to 56.17 per hour

Additional Information

All applicants must provide a recent resume that clearly indicate that they meet the required qualifications. The Royal sincerely thanks all applicants for their interest in a career with us; however, only those applicants selected for an interview will be contacted. All new hires will be required to obtain a clear and valid Criminal Record or Vulnerable Sector Records Check as a pre-condition of employment. * The Royal Ottawa Health Care Group is committed to equity and inclusion in the workplace. Our commitment is rooted in the belief that a diverse workforce enhances the quality of care and organizational strength. We encourage applications from members of equity-deserving communities and welcome individuals from all backgrounds. Upon request, accommodations due to disability are available throughout the recruitment process.