Lead Customer Service Representative
Brantford, ON, Canada
Job Description
b'
At Culligan, we craft products that can help the planet now and for generations to come. We worry about your water, so you don\xe2\x80\x99t have to! We are looking for a Customer Service Lead for a one year contract position. Monday to Friday day shift position. What we offer:
- Paid vacation time
- Benefits and RRSP-matching program after 3 months of continuous employment
- Intensive CSR training and ongoing support
- Uniform allowance and new hire startup package
- steady and consistent schedule
- Encourage teamwork and lead by example to create a positive work environment
- Ensure that all phone calls and emails are answered with exceptional customer service
- Coordinate customer AR are up to date with payments posted
- Monitor hours and approve time-off requests in UltiPro for the CSR team
- Reconciliation of cash, cheques and credit preparation of bank deposits
- Key new customer contracts for residential, commercial, and bottled water contracts in Watertight
- Work with Sales Team to ensure customer contracts are keyed and installations are scheduled at the customer\xe2\x80\x99s request and within established timelines
- Coordinate outbound calling for preventative maintenance, filter changes, annual service calls, and salt delivery
- Ensure that all reports are assigned and completed in a timely manner
- Outgoing, friendly, and helpful with a strong desire to assist customers
- Ability to multitask in a fast-paced environment
- Intermediate computer skills including the ability to work on multiple computer systems and experience learning and using complex programs
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
- Able to effectively communicate both verbally and in writing with strong attention to detail
- Able to work well under pressure
- Through the Indeed platform - click "Apply Now!"
- Bring a resume to the Brantford location
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match
- Vision care
- 8 hour shift
- Monday to Friday
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD2140029
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationBrantford, ON, Canada
-
EducationNot mentioned