Job Description

Work Schedule Standard (Mon-Fri)
Environmental Conditions Able to lift 40 lbs. without assistance, Cold Room/Freezers -22degreesF/-6degrees C, Laboratory Setting, Loud Noises (Equipment/Machinery), Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Strong Odors (chemical, lubricants, biological products etc.), Will work with hazardous/toxic materials

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Location/Division Specific Information
Located in Burnaby, BC, Canada where you'll contribute to delivering exceptional service to our customers. This position connects interfacing daily with lab end users, field service engineers, and operational departments, ensuring smooth workflow management, operations of lab equipment and customer satisfaction. You'll manage service requests, coordinate with vendors, process work orders, and maintain accurate documentation while upholding our standards of excellence. Working with laboratory and scientific equipment, you'll help support our mission of enabling customers to make the world healthier, cleaner, and safer through administrative support and process optimization.
A day in the Life:
Responsibilities include, but are not limited to:
Work within Computerized Maintenance Management System (CMMS) to manage work orders and assets, including work order creation, updates, review, and closure.
Schedule daily work, including building daily vendor escorting schedules, customer communications, tracking and reporting of metric data; includes scheduling all vendor service events, collaborating closely to generate quotes, and seeking service reports
Cultivate strong relationships with vendors (escort vendors for onsite service events) and serve as the first point of contact for client concerns
Conduct cleaning and disinfection of laboratory equipment.
Embody safety culture and promote a safe work environment.
Follow procedures and successfully apply good documentation practices in regulated record keeping.
Education
Must possess a High School Diploma or equivalent
Experience
Minimum 2 years of customer service experience, preferably in a laboratory or scientific environment
Knowledge, Skills, Abilities
Outstanding communication, and organizational skills
Dedication to delivering strictly high-quality service
Strong interpersonal skills and proactive approach in all duties
Detail oriented, technically proficient, problem solver, promotes team environment
Willingness to work overtime as the need arises
Computer/software skills (i.e. Outlook, Excel, Word, PowerPoint).
Physical Requirements / Work Environment
Works in an office environment, including cubicles, and/or in and around shipping/receiving docks, stock rooms, storage locations, and laboratory environments. Depending on the area of the building, personal protective equipment may be worn (i.e. lab coat, safety glasses). Must be able to work in a fast-paced, high-energy environment.
Benefits
We offer comprehensive healthcare, paid Holidays, tuition reimbursement, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Accessibility/Disability Access
Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.
*This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following
Compensation The salary range estimated for this position based in Canada is $41,900.00-$61,900.00.

Skills Required