Job Description

Lead Clerk Integrated Protection Services

PHSA Corporate

Surrey, BC

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Lead Clerk works within the operations of Integrated Protection Services (IPS) for the Fraser Health

Authority, Vancouver Coastal Health Authority, Provincial Health Services Authority and Providence Health Care (collectively, the \xe2\x80\x9cOrganizations\xe2\x80\x9d). Under the direction of the Lead Coordinator, the Lead Clerk supervises three to ten clerical staff and oversees the coordination of workflow of the Integration Protection Services program. Performs accounts receivable functions such as billing, balancing and collecting payments from staff and others, as needed.

What you\xe2\x80\x99ll do

• Oversees the workflow of clerical staff within the Integrated Protection Services (IPS) program by establishing work schedules, setting priorities, organizing operating procedures for a variety of clerical support functions to meet program needs, and allocating the work among clerical staff.
• In collaboration with the Lead Coordinator, provides input into the selection of clerical staff by performing duties such as interviewing applicants and making recommendations for selection.
• Supervises clerical staff by performing duties such as coordinating work assignments, evaluating employee performance and determining related training and orientation requirements.
• Develops new work methods and procedures and identifies problems and alternative solutions.
• Reconciles accounts by matching account information such as payments received, refunds and/or invoices issued; identifies and traces account differences and prepares adjustment information.
• Follows up on delinquent accounts by contacting internal department and/or external agencies; responds to written correspondence and telephone contact with staff and others on payment issues; escalates unresolved issues to the Manager or designate for follow up.
• Contacts appropriate internal departments and outside agencies by telephone and/or written correspondence for the purpose of forwarding information they require to resolve routine parking violations or record discrepancies; refers any problems to designated IPS staff, as required.
• Performs other related duties as assigned.

What you bring

Qualifications

• Grade 12, successful completion of a recognized accounting course and three (3) years recent related experience or an equivalent combination of education, training and experience.

Skills & Knowledge

• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC\'s Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).
• Ability to keyboard at 45 wpm.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to supervise.
• Ability to organize work.
• Ability to operate related equipment.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That\xe2\x80\x99s why we\xe2\x80\x99re focused on your care too \xe2\x80\x93 offering health, wellness, development programs to support you \xe2\x80\x93 at work and at home.

• Join one of BC\xe2\x80\x99s largest employers with province-wide programs, services and operations \xe2\x80\x93 offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San\xe2\x80\x99yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Temporary, Full-time
Wage: $28.74 / Hour
Location: 13450 102 Ave, Surrey, BC V3T 5X3
Closing date: Applications accepted until position is filled
Hours of Work: 0800-1600 (Monday to Friday)
Requisition # 146516E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

The Provincial Health Services Authority ( ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people \xe2\x80\x93 Be compassionate \xe2\x80\x93 Dare to innovate \xe2\x80\x93 Cultivate partnerships \xe2\x80\x93 Serve with purpose.

Learn more about PHSA and our programs:

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments\xe2\x80\x99 unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey\xe2\x80\x94one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.
Labor Agreement Facilities Subsector
Requisition # 146516E-2399951
Work Site 13450 102 Ave, Surrey, BC V3T 5X3
Job Type Temporary, Full-Time
Temporary Duration Until return of incumbent
Salary/Rate $28.74 / Hour
FTE 1.00
Hours of Work 0800-1600
Work Days Mon, Tue, Wed, Thu, Fri
Expiry Date 29-Jun-2023

Provincial Health Services Authority