Job Description

Your Opportunity:

The Lead is a key role within the Contracted Service Provider Performance Management Office (CSPMO) reporting to the Director, CSPMO. The Lead will oversee the performance management of program specific service delivery contracts. This role oversees a team of professionals and brings strong expertise in the contract monitoring and performance management of contracted services. The Lead will have expert knowledge of contracts, legislation, standards, policies and stakeholders that inform contract monitoring and performance management processes. The expertise necessary to this role allows for liaison and support to CSPMO stakeholders in a complex political environment and to integrate program level performance management with the broader AHS structure, Government of Alberta, and any governing bodies (i.e. CPSA and CDSA) as applicable. As a contract management subject matter expert for the organization, the position: Has awareness of emerging trends and best practices in the contract performance management industry, jurisdiction, and the community; Determines how future trends might impact the organization and set strategic direction while aligning with the organization\'s values and CSPMO stakeholder needs; Uses established external and internal contacts to anticipate and solve complex contracted service provider problems that have a broad impact on clients and AHS; and Creates a culture of risk management, helping AHS to become the leader in contract monitoring and performance management best practices by transforming from process driven to a risk and quality driven culture. As the CSPMO evolves and matures, this role will lead the delivery of the performance management framework to its AHS partners and support quality health care for clients through quality driven data collection, analysis, reporting, and performance management processes.

Description:

Provide expertise to the CSPMO to capture the needs of AHS partners across the province (AHS Internal Auditors, AHS Enterprise Risk Management, Zone Operations, etc.), become a value-added partner, and create valuable processes for AHS multiple stakeholders. Liase with Operational Leads and Education Consultants to support performance education on new/changing policies/standards/procedures/metrics/reporting, service delivery optimization, quality and deficiency improvement. Facilitate internal stakeholder discussions around current and emerging performance issues ahead of regular relationship management meetings with service providers. Lead the presentation of performance management results to service providers ensuring adequate development of action plans and/or issues management plans to address any areas of concerns identified by AHS. Lead a team of Coordinators to conduct regular reviews of performance metrics, processes and data requirements against defined criteria derived from contracts. Escalate and report on high priority contract performance concerns to the Enterprise level for review. Ensure the implementation of CSPMO framework and best practices for the operations and monitoring of contracted operators throughout AHS, including: Governance, Risk Management, Measurement, Reporting, Financial, Performance, and Quality perspectives. Evaluate and improve the currently established contract performance monitoring, risk management, governance processes, data analysis, performance criteria and reporting processes in AHS\'s contracted services. Develop monitoring tools and processes for the CSPMO program areas that identify and mitigate risk to accountable AHS stakeholders. Lead the development and implementation of strategic/operational plans to support patient focused care services that reflect the short/long term operational needs of the organization.

• Classification: Senior Advisor
• Union: Exempt
• Unit and Program: Contracted Service Delivery & Performance Management
• Primary Location: Southport Tower
• Location Details: Eligible to work remotely within Alberta
• Negotiable Location: Provincial
• Employee Class: Regular Full Time
• FTE: 1.00
• Posting End Date: 24-JUL-2023
• Date Available: 14-AUG-2023
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $34.95
• Maximum Salary: $59.94
• Vehicle Requirement: Not Applicable

Required Qualifications:

Baccalaureate degree in a health or business-related discipline.
Additional Required Qualifications:

A minimum of 5 years in a health care management / contracting and sourcing, in an organization of significant size, complexity and diversity. Extensive knowledge of contract performance management and monitoring best practices. Extensive knowledge and experience with contracted services and ongoing relationships with stakeholders including AHS, Government of Alberta, contracted service providers and their affiliated associations. Extensive knowledge of contract accountabilities, laws, orders, directives, guidelines, standards, and policies applicable to contracted services. Practical experience in strategy, policy development, leadership, and project management theories, principles and practices. Strong analytical skills. A clear pattern of professional and personal development. Effective communicator with strong organizational skills, client focused orientation and commitment to providing quality services. Leadership skills, including demonstrated ability and comfort with decision making responsibilities, coaching and teaching, and the ability to inspire and build confidence in others. Significant experience in problem solving, concerns resolution, investigation, and negotiation. Ability to create innovative solutions for complex and diverse issues.
Preferred Qualifications:

Experience in change management, auditing, project management, and quality improvement are assets. Experience with Chartered Surgical Facility contracts/processes are assets.

Please note:

All postings close at 23:59 MT of the posting end date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We\'re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it\'s about putting patients\' and families\' experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

Alberta Health Services