Job Description

Here\'s what you\'ll be doing....

As a secondary key holder, you\'ll support the day-to-day operation of the Law Bookstore. Supporting the execution, implementation and ongoing operations of the Law Bookstore floor. Responsible for executing floor displays, visual merchandising, and customer service/selling, and replenishment of the stock on the sales floor. You\'ll be the initial customer point of contact ensuring that all customers receive a consistent and positive shopping experience. eCommerce order fulfillment and transfer of web orders between the Law Bookstore and all other locations are part of the key tasks. Along with supporting the Koffler trade book business as needed. You\'ll you help to develop good relations between the Bookstore and faculty, staff, students, and administration of the Faculty of Law & other nearby colleges.

In this role, you\'ll work up 25-40 hours weekly, including occasional evenings and weekends.

Key Responsibilities include:

• As a key holder, open/close and operate the store independently
• Operate a point of sale terminal (POS), processing payments
• Provide excellent and consistent customer service and communication
• Ensure the store is fully stocked, well organized and priced with current signage
• Organize stock transfers and eCommerce order fulfillment; organize customer pick-ups of eCommerce orders at the Law Bookstore
• Participate in the textbook return process
• Train and supervise temporary back-to-school employees on daily operations, procedures and policy
• Work with the trade/text book team at Koffler, including working shifts at the Koffler bookstore as needed
• Additional related duties as assigned

Education, Qualifications, and Experience:

• Post-Secondary graduate or equivalent combination of education/experience
• Minimum 1-year retail experience; key holder experience
• Experience with visual displays/merchandising

Knowledge, Skills, and Attributes:

• Team player with excellent interpersonal and communication skills
• Outstanding customer service skills
• Excellent leadership ability
• Comfortable working in a hands-on, physically demanding environment
• Move cartons/product weighing up to 40 pounds
• Ability to handle multiple functions and prioritize in a busy environment
• Self-starter who can work independently and collaborate well on a team
• Conscientious, efficient, dependable, energetic with a positive attitude
• Values matter to you. You bring your whole self to work and you live our values of accountability, innovation, respect, and customer focus

About our Team:

With a bookstore on each University of Toronto campus and strong online presence and ecommerce, the U of T Bookstore provides many important services and products to the university community, including textbooks, general interest books, technology products, and U of T branded clothing, school supplies, and gift products.

About University of Toronto Press:

University of Toronto Press (UTP) is one of the largest university presses in North America, publishing landmark scholarship since 1901. Each year UTP releases over 200 new scholarly, course, and general interest books in both print and eBook format and over 45 journals. In addition, UTP manages the distribution for over 200 publishers and imprints in Canada, the US and around the world, with warehouses in Toronto ON and Buffalo NY. UTP also runs all of the University of Toronto Bookstores across the three main campuses, serving over 95,000 students and 15,000 faculty. For more information, please visit utorontopress.com.

As the leading university press in Canada and one of the largest in North America, we acknowledge our role and responsibility in effecting positive change. With this, we seek to continuously improve the diversity and representation of our publications and the clients we represent, as well as within the makeup of our organization. With strong commitment from leadership, we are collectively bringing forward change across the organization, both within our company culture and in our publishing, distribution, and retail endeavours. UTP operates with mutual trust, respect, and integrity as we strive to identify and remove barriers. We are committed to making UTP a great place to work by addressing and challenging systemic inequities.

Interested in applying?

We truly thank all applicants for their interest in joining the Press, only those candidates considered for an initial interview will be contacted.

The University of Toronto Press encourages applications from all qualified candidates. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please contact Human Resources at 416.978.2239 ext. 2255.

Company

University of Toronto Press

Location

Bookstore, Downtown Campus

Opening Date

Aug 03, 2023

Starting Date

Aug 14, 2023

University of Toronto Press