Job Description

Location:

Sampan Laundry & Dry Cleaning, 4866 Victoria Drive, Vancouver, BC

Position Type:

Part-time ( Upto 16 hours/week, flexible schedule)

Pay:

basic

About Us:

Sampan Laundry & Dry Cleaning is a well-established laundromat with a reputation for exceptional service and cleanliness. We are looking for a dedicated and detail-oriented Laundromat Assistant to join our team. If you are a fast learner, proactive, and thrive in a fast-paced environment, we'd love to hear from you!

Job Responsibilities:

Follow Procedures:

Rigorously adhere to standard operating procedures toensure consistent service quality without errors.

Customer Assistance:

Assist customers with machine operations, answer their questions, and provide friendly and professional service.

Communication:

Engage with customers proactively and encourage them to leave Google reviews. Customer satisfaction and feedback are crucial metrics for us.

Laundry Processing:

Sort, wash, dry, fold, and package laundry items with precision and care.

Store Maintenance:

Keep the store clean and organized at all times, and monitor machines to ensure they are in proper working condition.

Multitasking:

Manage multiple tasks simultaneously, such as folding laundry, assisting customers, answering phone calls, and maintaining the store.

Problem Solving:

Stay alert and proactive. Handle unexpected situations and customer issues efficiently and effectively.

Requirements:

Fast Learner:

Ability to quickly grasp procedures and adapt to new tasks.

Proactive & Alert:

Stay vigilant and be ready to handle various situations that may arise.

Customer Service Skills:

Excellent communication skills with a friendly and Professional demeanor. Ability to engage customers and encourage positive feedback.

Multitasking Ability:

Strong multitasking skills with the ability to manage multiple responsibilities in a busy environment.

Detail-Oriented:

Strong attention to detail and the ability to follow instructions precisely.

Physical Capability:

Ability to lift and carry laundry bags and items up to 25 lbs.

Flexible Schedule:

Availability to work flexible hours, including weekends and holidays, as needed.

Who This Job is NOT For:

Slow Paced:

If you struggle to keep up in a fast-paced environment, this job may not be suitable for you. The role requires quick decision-making and action.

Inability to Multitask:

If you find it difficult to juggle multiple tasks or get overwhelmed easily, this position might not be a good fit. You will be managing several responsibilities simultaneously.

Customer Interaction Challenges:

This is a customer-facing role. If you find it challenging to handle difficult or irate customers calmly and professionally, this job will be challenging.

Physical Demands:

This is a physically demanding job that involves lifting, carrying, and being on your feet for extended periods. If you are unable to meet these physical requirements, this position may not be right for you.

Following Procedures:

If you are not detail-oriented and have trouble following strict processes without deviation, this position may not be suitable. Accuracy and consistency are crucial in this role.

Downsides of This Job:

High Stress:

The fast-paced nature of the job and the need to handle multiple tasks at once can be stressful.

Physically Demanding:

The role requires physical endurance, including lifting and standing for long hours.

Customer Service Challenges:

Dealing with challenging customers can be tough, especially in a busy environment. You need to remain calm and composed.

Routine & Repetitive Tasks:

The job involves performing the same tasks daily, which can become monotonous for some.
Sampan Laundry & Dry Cleaning is an equal opportunity employer.

Job Type: Part-time

Pay: Up to $18.00 per hour

Work Location: In person