Job Description

Job Overview:

We are seeking an experienced and reliable Shop Manager to oversee the daily operations of our automotive repair shop. The successful candidate will be responsible for managing staff, ensuring high-quality repairs, maintaining customer satisfaction, and ensuring that all work meets safety and quality standards. The ideal candidate will have strong leadership skills, a solid understanding of automotive repair processes, and excellent customer service capabilities.

Key Responsibilities:

Staff Management

: Hire, train, and manage a team of technicians, mechanics, and support staff. Assign tasks, monitor performance, and ensure that the team works efficiently and effectively.

Operations Management

: Oversee the day-to-day operations of the shop, including scheduling, inventory management, and ensuring that all equipment and tools are well-maintained.

Customer Service

: Act as the point of contact for customers, addressing inquiries, concerns, and complaints. Ensure that customers receive clear estimates, accurate service recommendations, and high-quality repairs.

Quality Control

: Monitor and ensure that all repairs meet or exceed industry standards for safety, quality, and efficiency. Conduct final inspections of completed work before delivery.

Financial Oversight

: Monitor and manage the shop's budget, including cost control, pricing, and revenue generation. Work to meet or exceed sales and profitability targets.

Compliance & Safety

: Ensure compliance with all local, state, and federal regulations regarding environmental, safety, and workplace standards. Maintain a clean, organized, and safe work environment.

Inventory & Supplies

: Oversee the ordering and inventory of parts, tools, and supplies. Negotiate with suppliers for the best prices and ensure timely delivery of parts.

Process Improvement

: Identify opportunities for operational efficiencies and improvements in customer service. Implement best practices to increase productivity and customer satisfaction.

Reporting

: Prepare and submit regular reports on shop performance, financial status, and other key metrics to ownership or upper management.

Requirements:

Experience

: 3+ years of experience in an automotive repair shop, with at least 1 year in a management or supervisory role.

Education

: High school diploma or equivalent; automotive certification (ASE, etc.) preferred.

Skills

: Strong leadership, problem-solving, and organizational skills. Excellent communication and customer service abilities. Knowledge of automotive repair processes, parts, and equipment.

Technical Knowledge

: Strong understanding of automotive systems, diagnostic tools, and repair procedures.

Physical Requirements

: Ability to stand for long periods, lift up to 50 lbs, and work in a fast-paced environment.

Preferred Qualifications:

Experience with shop management software and scheduling systems. Previous experience managing budgets and financial planning. ASE certification or equivalent.

Work Environment:

This position is based in a hands-on repair environment. You may be exposed to noise, chemicals, and machinery as part of the job. Proper safety protocols and personal protective equipment (PPE) will be provided.

Job Type: Full-time

Pay: $28.00-$40.00 per hour

Benefits:

Extended health care On-site parking RRSP match
Experience:

Automotive repair: 1 year (required) Mechanic experience: 1 year (required) Mechanical knowledge: 1 year (required)
Work Location: In person