Job Description

Company Overview:

777 Stone is a leading supplier of premium landscaping materials serving the Greater Toronto Area. We provide a wide range of high-quality products--including soil, mulch, aggregates, natural stone, and pavers--to both contractors and retail customers. We pride ourselves on exceptional customer service and expert product knowledge, striving to be the most trusted partner for all landscaping projects. We are currently seeking a dynamic and proactive Client Services & Marketing Specialist to join our growing team.

Key Responsibilities:

Front Desk & Sales:

Serve as the first point of contact for the company, greeting and assisting customers professionally in person and over the phone. Utilize fluent English, Cantonese, and Mandarin to provide consultations and product information to a diverse clientele. Process customer orders, perform accurate data entry into the sales system, generate invoices, and handle payments. Prepare and provide quotes for customers, follow up on potential leads, and actively work towards achieving sales targets. Build and maintain strong customer relationships by understanding their needs and recommending suitable product solutions. Coordinate delivery schedules to ensure customer orders are fulfilled accurately and on time.

Marketing:

Assist in the development and execution of marketing strategies to increase brand awareness in the local community. Manage and update company social media platforms (e.g., Instagram, TikTok, Facebook, WeChat Official Account) with engaging content, including new products, promotions, and project showcases. Plan and organize online and in-store promotional events to attract new customers and boost sales. Assist in creating simple marketing materials such as flyers, posters, and e-newsletters. Gather market intelligence and customer feedback to contribute to service and product improvements.

Requirements:

Language Skills:

Professional proficiency in English, Cantonese, and Mandarin (both spoken and written) is mandatory.

Experience:

Previous experience in a front desk, customer service, sales, or marketing role is highly preferred. Experience in the landscaping, construction, or building supply industry is a strong asset.

Sales Acumen:

Possess excellent communication and interpersonal skills with a persuasive, customer-focused approach.

Marketing Knowledge:

Demonstrate a solid understanding of basic marketing principles and familiarity with social media management for business.

Technical Skills:

Proficient in computer use, including MS Office Suite and Point of Sale (POS) systems.

Personal Attributes:

A proactive and detail-oriented self-starter with the ability to multitask effectively in a fast-paced environment.
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